Customer Service Executive

3 days ago

Thane, India Grace Services Full time

**We Are Hiring for International Voice Process ( Hopper)**
Looking to build your career in the **Travel & Hospitality industry**? Join us as a **Customer Service Executive (Hotel & Flights Bookings) Blended Process(Voice & Chat)** and be part of a global team serving US-based customers.

**Rounds of Interviews**:
HR- AMCAT/WRITEX & OPS

**Role & Responsibilities**:

- Handle inbound and outbound calls related to hotel bookings, reservations, cancellations, and modifications & Upsellings
- Provide excellent service by assisting customers with booking queries, availability checks, and payment support.
- Suggest upselling options and provide travel-related assistance.
- Ensure timely resolution while maintaining high customer satisfaction.

**Requirements**:

- HSC / Graduate (minimum 1 year of BPO Voice Process experience mandatory).
- Strong communication skills in English.
- Prior experience in travel, hotel bookings, or reservations process preferred.
- Comfortable working in **US Night Shifts (Rotational)**.
- Ability to handle pressure and meet performance targets.

**Salary & Benefits**:

- Salary**:Up to ₹35,000 in-hand** + Incentives.
- Pick-up & Drop Facility Provided.
- 5 Days Working, 2 Rotational Offs.
- Growth opportunities in the travel/hospitality domain.

**Mobile No : +91 7715882251**

**Job Types**: Full-time, Permanent

Pay: Up to ₹35,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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