Conversion and Retention Executive

2 hours ago

Chennai, India TRI7 Solutions, Inc. Full time

Our Crypto Department is currently looking for a **Conversion and Retention Executive** who will mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.

**Responsibilities**:

- Developing aggressive retention strategies based on customer feedback
- Negotiating with customers to renew contracts and retain business
- Strategically develop customer’s retention promotions/rewards and VIPs
- Communicating with customers and sales representative
- Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)
- Gathering information about customer complaints (HOWs, WHYs) and formulate resolutions
- Meeting with the sales team to propose customer retention solutions
- Writing and presenting customer behavior reports.
- Building positive relationship with customers and business associates.

**Qualifications**:

- With Diploma/Certificate, or bachelor degree in economics, sales, marketing or related field
- Min 3 years experiences in Customer Service, Sales and Retention, or Sales and Marketing
- Good communication skills (English)
- Proven experience in leading and supervising Telesales representative or other sales/customer service role
- Highly motivated and determined
- Perform team work in sales oriented environments
- Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems and communication tools; Whatsapp, telegram, social media messengers and sms
- Ability to learn about products and services and describe/explain them to prospects
- Outstanding negotiation skills with the ability to resolve issues and address complaints
- Experience or background in Online Gaming Industry and Crypto Currencies is an advantage

**Benefits**:

- Work from home

Supplemental pay types:

- Performance bonus
- Quarterly bonus

Application Question(s):

- How many years of experience do you have related to this position?
- Do you have work experience or background in Online Gaming Industry and Crypto Currencies?

  • Renewal Retention Executive

    2 weeks ago

    Chennai, India Ensureti Insurance Broking Full time

    Hiring Renewal Retention Executive – Chennai 2–3 yrs in insurance/customer support. Manage renewals, resolve queries & meet targets. Excel + strong communication a must. Apply

  • Renewal Retention Executive

    3 days ago

    Chennai, Tamil Nadu, India Ensureti Insurance Broking Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Hiring Renewal Retention Executive – Chennai 2–3 yrs in insurance/customer support. Manage renewals, resolve queries & meet targets. Excel + strong communication a must. Apply

  • Retention Specialist

    2 weeks ago

    Chennai, India Cynosure Corporate Solutions Full time

    Responsibilities: Customer Retention Strategy: Develop and implement customer retention strategies and initiatives to reduce churn rates. Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns. Build and execute retention programs to enhance the customer experience and encourage long-term relationships....

  • Retention Specialist

    2 days ago

    Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 7,20,000 - ₹ 10,80,000 per year

    Responsibilities:Customer Retention Strategy:Develop and implement customer retention strategies and initiatives to reduce churn rates.Conduct customer segmentation analysis to identify at-risk customers and create targeted retention campaigns.Build and execute retention programs to enhance the customer experience and encourage long-term...

  • Refund & Retention Executive

    2 days ago

    Pallavaram, Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    Experience: 1 Year to 3Years Type: Full Time Shift: Rotational Shift Week Off: Rotational Key responsibilities may include: Refund Processing: Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies. Customer Interaction: Engaging with customers seeking refunds, actively listening to...

  • Refund & Customer Retention Executive

    5 days ago

    Chennai, Tamil Nadu, India LMES Academy Pvt.Ltd. Full time

    Experience: 1 Year to 3Years Type: Full Time Shift: Rotational Shift Week Off: Rotational Location: Urapakkam,Chennai Key responsibilities may include: Refund Processing Efficiently handling refund requests, verifying eligibility, and ensuring accurate processing according to company policies. Customer Interaction: Engaging with customers seeking...

  • Conversational ai engineer

    1 week ago

    Chennai, India Techtinium Full time

    Techtinium Technologies is building an intelligent system to optimize workflows, create production plans, and schedule manufacturing operations . Our vision is to enable manufacturing leaders to make faster, smarter decisions through an AI-driven conversational interface that allows users to: Interact via chat to execute commands. Add, Retrieve and...

  • Conversational AI Engineer

    1 week ago

    Chennai, India Techtinium Full time

    Techtinium Technologies is building an intelligent system to optimize workflows, create production plans, and schedule manufacturing operations. Our vision is to enable manufacturing leaders to make faster, smarter decisions through an AI-driven conversational interface that allows users to:- Interact via chat to execute commands.- Add, Retrieve and Update...

  • Conversational AI Engineer

    1 week ago

    Chennai, India Techtinium Full time

    Techtinium Technologies is building an intelligent system to optimize workflows, create production plans, and schedule manufacturing operations . Our vision is to enable manufacturing leaders to make faster, smarter decisions through an AI-driven conversational interface that allows users to:Interact via chat to execute commands.Add, Retrieve and Update...

  • Conversational AI Engineer

    4 weeks ago

    Chennai, Tamil Nadu, India Techtinium Full time

    Techtinium Technologies is building an intelligent system to optimize workflows, create production plans, and schedule manufacturing operations. Our vision is to enable manufacturing leaders to make faster, smarter decisions through an AI-driven conversational interface that allows users to:- Interact via chat to execute commands.- Add, Retrieve and Update...