Executive - Retention & Activation

2 weeks ago

Chennai, Tamil Nadu, India Sbi Cards And Payment Services Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Executive - Retention & Activation, Retention

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

  1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
  2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
  3. Dynamic, Inclusive and Diverse team culture
  4. Gender Neutral Policy
  5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
  6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability

  1. Provide servicing to customers ensuring optimum service levels to enhance customer experience
  2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
  3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
  4. Ensure maintenance of TAT of resolution across sub-processes
  5. Ensure process documentation and compliance adherence

Measures of Success

  1. FRT(First Response Time) Rate
  2. Real time resolution rate
  3. Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation
  4. Process Improvement through RPA
  5. Schedule adherence
  6. AHT & Productivity
  7. Process Adherence as per MOU

Technical Skills / Experience / Certifications

Knowledge of customer service processes

Competencies critical to the role

  1. Stakeholder Management
  2. Problem Solving
  3. Process Orientation
  4. Detail Orientation

Qualification

Graduate in any discipline

Preferred Industry

FSI

Experience LevelExecutive Level

  • Relationship Manager

    41 minutes ago

    Chennai, Tamil Nadu, India Synergy Plus Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: CRM (Current Account RM)Overall GoalCurrent Account RMwill be responsible forAcquisition of new Business Entity customers and creating CA BookManagement of Acquired Current Account customersEnhancement of the relationship by cross-selling products and services as perthe profile amp; need of the these current account customersDeepening the size of...

  • Manhattan Active WMS

    8 hours ago

    Chennai, Tamil Nadu, India Peoplefy Infosolutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key ResponsibilitiesConfigure MAWM modules, rules, and workflows as per operational requirements in alignment with global/US leads.Set up system parameters, functional rules, and prepare environments for testing and go-live. Execute SIT/UAT/E2E test plans, document results, log defects, and coordinate fixes.Support integrations between WMS and host systems...

  • Quotes Specialist

    1 week ago

    Chennai, Tamil Nadu, India Sanmina Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Quote Analyst 1 Duties of Position: (Include specific duties and responsibilities)Commodity knowledge of Electronic parts (Passive, Active, Electromechanical,..) (PCB knowledge is added advantage) Ability to review the parts numbers, descriptions etc., and able provide alternative suggestions. Working within a regional quote team; Support activities...

  • CRM Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Frokme Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Senior Executive – CRMLocation: Tambaram, ChennaiFull-time | On-siteAbout the RoleWe are seeking a Senior Executive – CRM for our client, responsible for managing customer relationship support activities, building strong customer connections, and driving brand engagement. The ideal candidate will analyze customer behavior and deliver actionable insights...

  • Partner Success Executive

    1 week ago

    Chennai, Tamil Nadu, India Redington Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Roles and ResponsibilitiesWalk-in Interview - Partner Success ExecutiveDate - 24th & 25th July 25.Venue - SPL Guindy House, 95 Anna Salai,Guindy, Chennai, Tamil Nadu 600032Roles and Responsibilities;Excellent communication skills in Hindi, Kanada, Marathi, Telugu with the ability to effectively communicate technical concepts.Manage partner relationships to...

  • Jewellery Sales Executive

    6 days ago

    Chennai, Tamil Nadu, India Portal HR PLus Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Dear AllGreetings Urgent Opening for Sr. Sales Executive in leading Jewellery Company in ChennaiØ Position Name : Sr. Sales ExecutiveØ Qualification : AnyØ Experience : 4 +yrsØ Industry : JewelleryØ Location : Alwarpet , ChennaiØ Salary : NegotiableJob Description :Attending the walk-in customers.Ensuring proper display of stock on the...

  • Engineer-PTI Maintenance

    2 days ago

    Chennai, Tamil Nadu, India Daimler Truck Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    TasksExpertise in Allen Bradley compact Logix and control logic PLC by studio 5000Expertise in HMI Screen development by factory talk studioExpertise in power flex VFD and Drive executive softwareExperienced in Apicom make Engine testbench handling equipment's – Dyno, Ascon Temperature controllers, Motorized actuators ,Pressure transducer ,PID Controls...

  • Engineer-PTI Maintenance

    4 days ago

    Chennai, Tamil Nadu, India Daimler Truck Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Expertise in Allen Bradley compact Logix and control logic PLC by studio 5000  Expertise in HMI Screen development by factory talk studio  Expertise in power flex VFD and Drive executive software  Experienced in Apicom make Engine testbench handling equipment's – Dyno, Ascon Temperature controllers, Motorized actuators ,Pressure transducer ,PID Controls...

  • Growth Executive

    1 week ago

    Chennai, Tamil Nadu, India BlueMoon Construction Full time ₹ 4,560 - ₹ 6,27,840 per year

    Age limit:20 to 29.Strategy Development: Create and execute data-driven strategies to acquire new customers, increase user engagement, and improve customer retention.Market Analysis: Conduct market research, analyze market trends, and monitor competitor activities to identify new opportunities and inform strategic decisions.Campaign Optimization: Design,...

  • HR Executive

    4 hours ago

    Chennai, Tamil Nadu, India SBSHR Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Contact : / Job Title: HR ExecutiveLocation: ChennaiSalary: ₹25,000 – ₹30,000 per monthGender: Male candidates onlyAbout the Role:We are seeking a dedicated and experienced HR Executive to join our automobile dealership team in Chennai. The ideal candidate will manage HR operations, recruitment, employee relations, and compliance to support our growing...