Customer Service Associate

5 days ago

Gurugram Haryana, India Hike Education Private Limited Full time

**About the Company-**

Hike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students. It was started in the year 2014 by a team of 2 visionary people with a motive to bring revolution in the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and level up their career paths. Initially started at a small space in Noida, Hike has now marked its presence at more than 4 locations and it is continuously expanding. The organization is soaring high following its aim. It has helped more than 1,00,000 professionals in chasing their career objectives. Online courses like MBA, Bachelor Programs, and various other Diploma and Certificate Programs offered by the associated Universities are helping many professionals in pursuing their goals. With our endeavor and initiative, we strive to build leaders and skillful resources for the growth of both, the professionals and the organization. Our Vision & Mission We are taking a full-stack approach to leverage content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry-relevant program.

**Why Hike Education?**
- At Hike Education, we believe in the transformative power of learning that goes beyond the confines of traditional education. Here, you not only gain knowledge but also cultivate valuable skills, all while earning and securing your financial independence.
- Experience the assurance of bi-yearly salary enhancements and promotions, directly correlated to your outstanding performance. Experience the advantages of our lucrative incentive structure at Hike Education.
- At our organization, we recognize and reward your dedication and achievements by consistently elevating your compensation and providing opportunities for advancement. Join us and experience the exhilarating synergy of learning while you earn, paving the way for personal growth and professional success.

**Roles & Responsibilities-**
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Building strategies to ensure enrollment targets are met
- Sharing the projection with senior management
- Suggest and organize team-building activities with individual targets too..

**Qualification**
- Graduate/Post Graduate in any discipline.
- Experience (Fresher-3 years) can apply.
- Attractive Incentive Structure.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon City, Haryana: Reliably commute or planning to relocate before starting work (required)

Application Question(s):
**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Application Deadline: 15/01/2025
Expected Start Date: 15/01/2025

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