Workplace Collaboration Administrator

2 days ago


Noida, India Kyndryl Solutions Private Limited Full time

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**
- Provide timely resolution for L2/L3 tickets reported at the desk and keep customer posted on the progress on a regular basis.
- Keep tickets updated at all time for better clarity on the progress.
- Raise change tickets and represent them in CAB review board and implement it in Customer environment as required.
- Maintain Customer’s Collaboration environment in a healthy state and take proactive measures to prevent incidents.
- Maintain +ve compliance posture of Customer Collaboration environment at all time.
- Participate in Customer, Account and Internal delivery interlocks for better governance and control.
- Work with the vendors on the escalated cases and get a logical closure to the issues
- Participate in Major Incidents in Customer Collaboration environment and provide timely resolution
- Work on the RFS requirements and implement technical solutions as agreed in the RFS that includes remediation before the migration, Migration to Office 365 or fresh new set-up of a collaboration environment

**Required Technical and Professional Expertise**
- Moderate to advance level Knowledge of collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
- Knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
- Knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
- Knowledge of Scripting (Eg: PowerShell)
- Basic Knowledge of Windows Server Administration
- Ability to communicate effectively (Written and Oral)

**Preferred Technical and Professional Experience**
- Knowledge of Scripting (Eg: PowerShell)
- Basic Knowledge of Windows Server Administration
- Ability to communicate effectively (Written and Oral)

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Portals & Collaboration Solutions Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No



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