Workplace Collaboration Sme

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

Workplace Collaboration SME has Expert level skills in one or more communication and the collaboration technologies (on-premise or on cloud) like Office 365 Suite, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos AD/AAD and similar collaboration technologies.

Individual in this job role acts as a technical escalation point for “Workplace Collaboration Administrators” and provides technical leadership to Internal delivery team, customer/s and Kyndryl Account Team for all technical discussions, Major Incidents, Complex RFS activities etc. They also work closely with the customer/s to review customer IT environment, work on remediating the technological gaps, develop remediation plans and provides technical recommendations.

SMEs are responsible to ensure the stability of customer’s Collaboration environment and review and implement any changes to the environment as required to have minimum to no impact to customer business. SME would lead all Major Incidents in customer Collaboration environment and provide technical resolution within the agreed SLA timeframe.

SMEs would also conduct skill gap analysis and conduct trainings to bridge any gaps found and build SOPs and technology best practices for internal consumption by kyndryl Delivery team.

SMEs are engaged in escalated technical issues to provide timely resolution and they represent the delivery team in customer daily, weekly, monthly interlocks.

SMEs lead the RFS requirements and implement technical solutions approved by the customer that includes remediation before migration, migration to O365 or fresh new set-up of the collaboration environment, support post migration issues and provide required handholding.

**Responsibilities**:
**Required Technical and Professional Expertise**
- At least 6 to 10 plus years' experience as a MS Exchange/O365 Administrator with a knowledge in Active Directory ,
- SKYPE, MS Teams, Azure AD ADFS ,Windows server vulnerability, Patches, AD objects and GPO management

**Preferred Technical and Professional Experience**
- Expertise in O365, SKYPE, MS Teams, Azure AD, O365 & Exchange, ActiveDirectory, ADFS etc.
- Superb collaboration, interpersonal, and communication skills.
- Advanced analytical and problem-solving abilities. Excellent organizational and time-management skills.

**Required Education**

Bachelor's Degree

**Preferred Education**

Master's Degree

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Systems Management Specialist

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Early Professional

**Travel Required**

No Travel

**Company**

(Y030) Kyndryl Solutions Private Limited

**Is this role a commissionable / sales incentive based position**

No