Customer Care Executive

2 days ago

Kovilpalayam Coimbatore Tamil Nadu, India Modern dairy machines Full time

Customer retention: Proactively engage with customers to build loyalty and enhance retention
- Customer feedback: Gather customer feedback and share it with product development, sales, and marketing teams
- Technical issues: Analyze and report product malfunctions, and follow up with customers to ensure their issues are resolved
- New features: Inform customers about new features and functionalities
- Training: Train junior customer service representatives
- Teamwork: Work with internal teams to resolve customer issues
- Customer complaints: Monitor customer complaints on social media and reach out to provide assistance
- Customer satisfaction: Ensure customers are satisfied so they are more likely to come back
- Company image: Build a positive image of the company by helping customers

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)

**Language**:

- Malayalam (required)

Work Location: In person

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