Customer Care Executive
15 hours ago
Customer retention: Proactively engage with customers to build loyalty and enhance retention
- Customer feedback: Gather customer feedback and share it with product development, sales, and marketing teams
- Technical issues: Analyze and report product malfunctions, and follow up with customers to ensure their issues are resolved
- New features: Inform customers about new features and functionalities
- Training: Train junior customer service representatives
- Teamwork: Work with internal teams to resolve customer issues
- Customer complaints: Monitor customer complaints on social media and reach out to provide assistance
- Customer satisfaction: Ensure customers are satisfied so they are more likely to come back
- Company image: Build a positive image of the company by helping customers
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 2 years (preferred)
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- Malayalam (required)
Work Location: In person
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