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Appointment Coordinator

2 weeks ago

Khar Danda Mumbai Maharashtra, India YDigital Full time

**Job Title**: Appointment Coordinator
**Location**: Khar west
**Industry**: Salon / Beauty & Wellness
**Working Days**: Tuesday to Sunday
**Week Off**: Monday
**Working Hours**: 10:30 AM to 7:30 PM

**About the Role**:
We are looking for a well-spoken and organized **Appointment Coordinator** to join our salon team. You will be the first point of contact for our clients and will play a key role in managing the salon’s daily bookings and client interactions.

**Key Responsibilities**:

- Manage appointment bookings via calls, WhatsApp, and walk-ins
- Maintain the daily appointment calendar for all technicians and staff
- Confirm, reschedule, and follow up on appointments
- Provide clients with information about services, availability, and timings
- Ensure smooth client check-ins and check-outs
- Coordinate with the operations and technical team to ensure timely service delivery
- Handle client queries and complaints politely and professionally
- Maintain accurate records of client visits and preferences

**Requirements**:

- Excellent communication and interpersonal skills
- Basic computer and WhatsApp handling skills
- Experience in customer service or front desk (preferably in a salon or beauty setup)
- Well-groomed, presentable, and client-friendly attitude
- Ability to multitask and stay calm under pressure

**Perks**:

- Opportunity to work in a professional and vibrant salon environment
- Training and growth opportunities within the team

**Job Types**: Full-time, Permanent

Pay: ₹10,307.43 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Work Location: In person