Receptionist

**JOB DESCRIPTION**
- Ensure to welcome customers by greeting them in a respectful and courteous manner.
- Ensure to identify their requirements and direct them to the registration counter.
- Ensure to inform the patient details to the respective OP.
- Ensure to give correct information about the OP to the patients & other departments
- Ensure high patient satisfaction level at all time.
- Ensure to do the bulk registration efficiently & effectively.
- Ensure to distribute & explain the book to all OP patients.
- Ensure to handle queries accurately & courteously by providing ,all required information and respond all queries or re-direct queries to the respective departments when needed.
- Ensure to liaise and co-ordinate with other departments for the smooth functioning of the OPD services.
- Ensure to follow the feedback mechanism and corrective & preventive action has been taken for customer complaint.
- Ensure to resolve all issues on time pertaining to OPD service.
- Ensure to reduce the TAT of the OP services.
- Ensure to arrange vehicle / ambulance for patients pick up and drop.
- Ensure to maintain the records of all telephone numbers as well as extension of different department in the front desk.
- Ensure efficient /effective functioning in handling emergency patients.
- Ensure to liaise with diagnostic departments and investigations are conducted in a timely

manner as per protocol and the reports are released as per the defined turn around time
- Ensure to maintain sufficient material requirements & maintain as per sop for smooth functioning of the day to day operations.
- Ensure to follow the dress code policy of the organization
- Ensure to check & maintain safe and clean working environment by complying as per standard operating protocols on a daily basis.
- Ensure to escalate the major issues to the superiors on time.
- Ensure to maintain quality service by establishing & enforcing organization standards.
- Ensure to maintain the confidentially of patient records.
- Ensure to make customers feel comfortable and valued while in the premises.
- Ensure to check the file moving from the counsellor to the OP in a regular & quick manner.
- Ensure to register New & Old registration on a daily basis smoothly.
- Ensure to scan the document when and where necessary.
- Ensure to complete the task given by the management time to time.
- Ensure to co-ordinate with doctors, nursing, paramedical and supportive staff of the department.
- Daily IP list checking ,Update & IP rounds, clearing IP complaints on a daily basis.
- Daily IP admissions & discharges to be followed
- Daily advance checking and billing updation to be tracked.
- Night duty handover to be received.
- Daily census updation in the XL for monthly meeting to be done.
- Duty roaster at the end of the month before 25thto given to the department staff.
- Pending discharge summary to be couriered on the next day or shortly.
- Thanks letter to be sent to the referral doctor on the day of referral itself.
- To be a stand by in the OP if the attenders are not available.
- For the discharge summary on the final day reports & documents to be checked and kept ready for final dispatch.
- Patient if transferred to AMC or Santhivanam all formalities & documents to be kept ready for transfer.
- Feedback to be collected on a daily basis
- All discharge formalities to be handled both in house & AMC.
- Google review to be entered on a daily basis.

**GENERAL COMPETENCIES**

**Professionalism** - To maintain the discipline & decorum of the hospital

**Communication** - Responsible for maintaining necessary communication with the respective departments.

**Quality Indicators**- Responsible for high level of patient satisfaction & reduce the TAT of OP services.

**Relationship** -To maintain a good relationship with customers and colleagues.

**Learning Environment** - Should be willing to upgrade skills and efficiencies.

**Team Work** - Coordinate with the internal & external customers.

**Service Excellence** -Adhere to the hospital service excellence.

Pay: From ₹13,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Tiruchchirappalli, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Front desk - Receptionist: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person