CRM Executive

Job description:

- CRM Executive Real Estate Industry:

- Khetan Realty

Location:

- Mohali, Punjab

Job Type-Full Time

Location:

- Mohali, Punjab

Job mode
- On site

**About us:

- **

Envelopes the bigger, brighter side of life with its matchless projects and endows you unparalleled luxury & paves the way to a blissful life. It is a group that strives for brilliance and is driven by one of the most ambitious and focused developers who aims to serve with the best value. It stands atop a legacy crafted with Dedication and Excellence that brings joys and happiness to many families. The journey is marked by building class-apart structures and thriving communities across the Region. It aims to develop spaces keeping in mind the different needs of the different communities. At Khetan Realty we aim to stay among the Elite Real Estate Developers fostering Long-lasting Relationships with our Clients, Partners and Communities at large.

Job Summary:

- The CRM Executive will manage customer relationships, handle inquiries, and ensure client satisfaction from initial contact through post-sales. This role involves managing the CRM database, nurturing leads, supporting sales activities, and improving the customer experience.

A real estate customer relationship management (CRM) job involves managing and optimizing CRM systems to track client interactions and data. The role also includes ensuring that the CRM is used effectively, data is accurate, and client needs are met

Different departments of your business work collaboratively to execute a common plan. And you’re providing the best product/service in your field. After using your products, customer feedback is also equally important for your further improvement.A CRM in real estate manages customer interactions and data to improve customer satisfaction. A CRM specialist in real estate uses CRM software to improve marketing, sales, and customer care.

CRM managers manage all these things by maintaining profitable relationships with key customers.

Technical skills:

- 1. In CRM, your analytical skills and technical skills should be excellent. Analytical skills help in understanding customer data, identifying trends, and making informed decisions, while technical skills are essential for managing CRM software, automating processes, and troubleshooting any system issues. Both are crucial for optimizing customer relationships and driving business success.

2. Knowledge of leading CRM platforms like Salesforce, Microsoft Dynamics 365, Oracle CRM, or Siebel

3. Practical experience Internships, Freelance projects, and Contributing to open-source CRM software projects.

4. Other skills Communication skills, Interpersonal skills, Leadership skills, Analytical skills, and Professionalism.

5. CRM professionals work with sales and marketing teams to improve customer experience and identify areas for improvement.

6. In CRM, your creativity should be excellent, and it is very important to have strong problem-solving skills. Creativity helps in developing innovative strategies to engage customers, while problem-solving skills are essential for addressing challenges and finding effective solutions to improve customer experiences and business outcomes.

Key Responsibilities of the CRM:

- **Lead Management**: Respond to customer inquiries, qualify leads, and schedule site visits.
- **Customer Engagement**:Build client relationships and support customers throughout their journey.
- **CRM Database**:Maintain accurate records, categorize customer data, and analyze trends.
- **Sales Support**:Prepare documents, assist the sales team, and coordinate follow-ups.
- **Feedback & Reporting**: Collect customer feedback and provide weekly/monthly reports.
- **Planning and implementing CRM strategies**: Develop and implement CRM policies and procedures to encourage customer loyalty and retention.
- **Collect and analyze data**: Use CRM systems to collect and analyze customer data, including preferences, interactions, and account details
- **Identify trends**: Use analytical skills to identify trends in customer behavior and make recommendations to improve customer satisfaction
- **Solve problems**: Use problem-solving skills to analyze issues and find solutions to improve customer experience
- **Communicate**: Use communication skills to interact with customers, employees, and vendors
- **Collaborate**: Collaborate with other teams to develop new ways to meet customer needs and improve customer experience
- **Develop marketing campaigns**: Develop marketing campaigns to attract new customers
- **Create retention campaigns**: Create and execute retention campaigns to retain existing customers
- **Handle customer complaints**: Respond to customer complaints and suggestions to resolve their problems
- **Negotiate**: Use negotiation skills to explain the benefits of products and services to persuade customers to purchase them

**Required Qualifications of the CRM:

- **

Education

A degre