Specialty Support Representative Ii

**Description & Qualifications**:
Description

Job Summary:
The Benefits Prime System Administrator II, will be responsible for managing and supporting the configuration of a complex benefits system and supporting other technical system needs. This individual will be responsible for a variety of tasks that include working with customers on their Open Enrollment Renewals, handling transition projects for customers moving from Launch into Product Support, complete configuration and system build out projects, and quality assurance. The Benefits Prime System Administrator will work closely with the Benefits Prime Support teams, Launch team, and Technical teams. Their main responsibility will be to provide high-level consultative and technical assistance for Benefits Prime customers. Some of the work and projects this individual will be involved in will be customer billable.
Primary/Essential Duties and Key Responsibilities:

- Work with customers and internal teams to gather configuration requirements for complex and lengthy projects (some of which may be billable to the customer)
- Manage transition projects for customers that need additional assistance during their move from launch to support while providing a quality assurance feedback loop to the launch teams to measure success of the launch projects
- Assist customers with Open Enrollment projects that require intense and highly technical configuration
- Update and coordinate the set up and testing of configuration requirements for Benefits customers
- Communicate with customers and internal partners on outstanding technical requests
- Manage technical projects with critical deliverable deadlines and ensure success of the customer experience

**Qualifications**:
Qualifications:

- Prior US Benefits Health & Welfare configuration/implementation experience preferred
- Prior Open Enrollment experience preferred
- Strong organizational, problem-solving, and analytical skills
- Commitment to excellence and high standards
- Ability to manage priorities and workflow in a high pressure, constantly changing environment
- Excellent follow up skills are critical for success
- Ability to appropriately set and manage expectations
- Minimum 3+ years of strong customer service experience
- Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel

Interpersonal Skills:

- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under tight deadlines
- Highly motivated and team oriented

Educational Requirements
- Bachelor’s degree (B.Com./B.Sc./B.A.) or equivalent
- CEBS, GBA, PHR, SPHR, SHRM-CP, SHRM-SCP preferred

Company Overview

Here at UKG, Our Purpose Is People. UKG combines the strength and innovation of Ultimate Software and Kronos, uniting two award-winning, employee-centered cultures. Our employees are an extraordinary group of talented, energetic, and innovative people who care about more than just work. We strive to create a culture of belonging and an employee experience that empowers our people. UKG has more than 13,000 employees around the globe and is known for its inclusive workplace culture. Ready to be inspired?

EEO Statement

**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
- Health insurance