Specialty Support Representative Ii

1 week ago

Noida Uttar Pradesh, India UKG (Ultimate Kronos Group) Full time

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

Primary/Essential Duties and Key Responsibilities:

- Work with customers and internal teams to gather configuration requirements for complex and

lengthy projects (some of which may be billable to the customer)
- Manage transition projects for customers that need additional assistance during their move from

launch to support while providing a quality assurance feedback loop to the launch teams to
measure success of the launch projects
- Assist customers with Open Enrollment projects that require intense and highly technical

configuration
- Update and coordinate the set up and testing of configuration requirements for Benefits customers
- Communicate with customers and internal partners on outstanding technical requests
- Manage technical projects with critical deliverable deadlines and ensure success of the customer

experience

**Qualifications**:
Qualifications:

- 1-3 years of prior US Benefits Health & Welfare experience
- Prior Open Enrollment (configuration & testing) experience preferred
- Strong organizational, problem-solving, and analytical skills
- Commitment to excellence and high standards
- Ability to manage priorities and workflow in a high pressure, constantly changing environment
- Excellent follow up skills are critical for success
- Ability to appropriately set and manage expectations
- Proficient using the Microsoft Office Suite of software to include Outlook, Word and Excel

Interpersonal Skills:

- Excellent written and verbal communication skills
- Conflict resolution
- Excellent customer service skills
- Ability to handle multiple tasks under tight deadlines
- Highly motivated and team oriented

Educational Requirements
- Bachelor’s degree (B.Com./B.Sc./B.A.) or equivalent
- CEBS, GBA, PHR, SPHR, SHRM-CP, SHRM-SCP preferred

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

  • Specialty Support Representative I

    1 week ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - SPECI011818 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Noida,UP,India **Role**: - Specialty Support Representative I **Company Overview** With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started....

  • Specialty Support Representative Ii

    4 days ago

    Noida, India UKG (Ultimate Kronos Group) Full time

    **Description & Qualifications**: Description Job Summary: The Benefits Prime System Administrator II, will be responsible for managing and supporting the configuration of a complex benefits system and supporting other technical system needs. This individual will be responsible for a variety of tasks that include working with customers on their Open...

  • Specialty Support Representative Ii

    1 week ago

    Noida, India UKG (Ultimate Kronos Group) Full time

    **Company Overview**: Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee...

  • Product Support Representative Ii

    1 week ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - PRODU009274 **Employment Type**: - Regular **Work Style**: - on-site **Location**: - Noida,UP,India **Role**: - Product Support Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring...

  • Implementation Representative Ii

    1 week ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - IMPLE011324 **Employment Type**: - Regular **Work Style**: - hybrid **Location**: - Noida,UP,India **Role**: - Implementation Representative II Job Summary: The Electronic Data Interchange (EDI) Specialist will be part of the ReadyBenefits, powered by UKG, team. This role is responsible for technical and...

  • Tax Research Administrator Ii

    1 week ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - TAXRE009736 **Employment Type**: - Regular **Location**: - Noida,UP,India **Role**: - Tax Research Administrator II - Job Summary: The role of Payroll Tax Analyst II is responsible for providing operational support to research and resolve payroll tax issues for both internal and external customer. Primary/ Essential...

  • Payroll Tax Representative Ii

    1 week ago

    Noida, Uttar Pradesh, India UKG Full time

    **Job Description**: **Job ID**: - PAYRO009610 **Employment Type**: - Regular **Location**: - Noida,UP,India **Role**: - Payroll Tax Representative II Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and...

  • Customer Support Representative

    1 week ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • Customer Support Representative

    1 week ago

    Noida, Uttar Pradesh, India Robustresults Full time

    **Hi Applicants,** **We are Hiring for our Organization.** **!!!! Work From Office !!!!** **Location**: Noida-62 **Positions**: 4 **Designation**: Customer Support Representative **Roles & Responsibilities**: - Making outbound calls to prospective customers. - Outreach or Platform/Products/Services, requiring good communication. - Should be fluent in...

  • Sales Representative

    4 days ago

    Noida, Uttar Pradesh, India Al- fahad Full time

    **Job Title**: Sales Representative - Customer Support **Location**: Noida **Salary**: Up to ₹25,000 per month **Job Type**: Full-time We are seeking a highly motivated and customer-oriented **Sales Representative** to join our team in Noida. This role is perfect for someone with excellent communication skills who thrives in a customer-focused...