Avp - Consumer Operations

Job Title: AVP - Consumer Operations
Location: Mumbai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction:
This is an AVP role within India Domestic Operations to provide operational support to CB, PB and IB clients

What will you be doing?

The core activities/responsibilities for this function are mentioned below
- Fair knowledge of global diligence requirements including source of wealth, FATCA / CRS, CKYC regulation
- Ensure BAU is performed as per the SLA and in controlled manner to avoid any errors or audit observations
- Work with the team on daily work allocation, prioritization of records & Adhoc activities to avoid delays or escalations
- Ensure implementation timely implementation of regulatory requirements and/or process changes through a very tight and efficient Change management control
- Timely escalate any break in processes or controls
- Support accurate and timely submission of applicable regulators reports
- Support product/Business management team in setting up any new operational processes for new products.
- Recommend, Develop and Implement scalable solutions to drive process efficiencies & automation
- Proactive identification of gaps in adherence of the Group CDD procedures and local process requirements and escalating it to the appropriate Senior Management forums or key stakeholders.
- Raising ORAC for risk events and issue details identified within the CDD team and tracking them for closure
- Drive Mind-set and People agenda (Skill matrix, cross training, citizenship, Colleague engagement forum)
- Explore automation scope and work in partnership with technology and other stakeholders for delivery and implementation
- Preparing decks with relevant and meaningful updates for multiple senior management forums/calls
- Closely work with Ops Rigour to implement strong controls in process, timely completion of all required submissions to CCO and periodic snap check of Ops areas
- Monitor and improve performance of team & Organize workflow/set priorities/monitor activity/ensure timely completion of work
- Ensuring and Adherence to Risk Management and Control framework and AML guidelines

What we’re looking for:

- A very strong understanding on elements of Know Your client (KYC) and PMLA guidelines.
- Solid analytical skills with ability to prepare reports/resolve problems
- Operate effectively in a dynamic environment with tight deadlines, and can prioritize one’s own work to achieve them
- Proven track record in Client Due Diligence, Business Process Design and Analysis

Skills that will help you in the role:

- Post Graduate and any specific accreditation in KYC/AML/Risk and Controls etc.
- Experience in Client on-boarding role
- Personal & Interpersonal Skills: Including communication & influence and collaboration
- Knowledge of RBI regulations pertaining AML,KYCand Account opening

Where will you be working?
Mumbai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.