Associate - Chargeback & Lea

4 days ago

Bengaluru Karnataka, India Cashfree Payments Full time

**What You Will Do**:

- Collaborate with cyber cells, banks, and other stakeholders to investigate and resolve unauthorized/fraudulent transactions.
- Respond to and manage incidents related to fraud, working swiftly to mitigate risks and minimize potential losses.
- Prepare detailed reports and documentation for internal use and for submission to regulatory bodies or law enforcement agencies as required.
- Communicate effectively with internal and external stakeholders, providing updates on ongoing investigations and risk management activities.
- Stay up to date with industry trends, emerging threats, and best practices in risk management and payment gateway operations.
- Serve as a bridge between Cashfree and local law enforcement agencies, facilitating information sharing and cooperation
- Mitigate risks associated with chargebacks and customer disputes by implementing robust and
- standardized processes across business units to reduce occurrences
- Continuously improve and update the chargeback and dispute service system according to card
- scheme rules and requirements, focusing on process optimization.
- Provide support to the team handling day-to-day operations, assisting in issue escalations and ensuring efficient resolution
- insights on trends and strategies related to chargeback management
- Increase awareness of effective chargeback and dispute-handling mechanisms among both internal and external stakeholders through education and communication initiatives

**What You Will Need**:

- Fresher or 1-2 years of experience in risk management, fraud prevention, or a related field within the payment gateway or financial services industry.
- Excellent verbal and written communication skills to effectively convey information and build relationships.
- A keen analytical mind with exceptional problem-solving abilities.
- Any graduate with a strong understanding of payment gateways/fintech’s.
- Ability to work independently and collaboratively in a fast-paced environment
- Strong attention to detail and ability to handle sensitive information with discretion
- Rotational shifts as per the business requirements.

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