Associate-chargeback

1 week ago

Bengaluru, India Lowe's Full time

**About Lowe’s**

**Lowe’s India**

Lowe’s India employs over 3,600 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management, and shared services leveraging new technologies and finding innovative methods to ensure Lowe's has a competitive edge in its key markets.

**About the Team**

Chargebacks team is primarily responsible for investigating credit and debit card fraud/dispute cases from the beginning to completion. Team ensures that all credit card chargeback regulations/schemes for Visa, Mastercard, Amex and Discover are adhered to while attempting the highest recovery and mínimal losses. The ability to briefly summarize findings in writing and present a persuasive, logical response to the issuing bank is critical.

**Job Summary**:
**Roles & Responsibilities**:
**Core Responsibilities**:

- Review and analyze various notifications and escalations to identify fraudulent transactions
- Analyze fraud/dispute cases and complete within an appropriate time frame.
- Stay up to date on industry information, Visa, MasterCard & AMEX regulations, new products, enhancements, system changes and compliance issues.
- Summarize key findings and recommend anti-fraud processes and system enhancements.
- Review documentation received from cardholders and financial institutions and complete the recovery to minimize financial loss
- Escalate issues that require additional review, or exceptions to routine processing to next level of staff/management. Provide thorough documentation including a clear audit trail of actions taken.
- Enter and maintain accurate investigation/fraud/chargeback reporting. Provide escalation and updates to management.
- Research and provide back-up documentation to dispute chargeback errors.
- Accounting experience will be added advantage

**Years of Experience**:

- 1 to 3 years' experience in fraud & non-fraud chargebacks and dispute resolution

**Required Minimum **Education**al Qualifications**:

- BCom or BBA

**Skill Set Required**

**Primary Skills (must have)**
- Good analytical, critical thinking/problem solving skills
- Understanding of dispute resolution process, common chargeback reason codes & descriptions.
- Good communication skills - written and oral

**Secondary Skills (desired)**
- Any Retailers with stores and websites, E-commerce companies, Any company with large credit sales direct to consumers in any industry.
- US Banks Fraud Departments

**Job ID**
- 2457506BR

**Job Category**
- IND-Finance

**Employment type**
- Full time

**Job Classification**
- Remote

**Location**
- Bengaluru

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