Night Billing Executive

**Job Title**: Night Billing Executive Cum Patient Coordinator
**Department**: Billing and Patient Services
**Reports To**: CEO
**Location**: Matis Hospital
**Shift Timing**: Night Shift

**Role Summary**

The Night Billing Executive Cum Patient Coordinator is responsible for managing billing processes during night shifts, assisting patients with billing inquiries, and ensuring a smooth patient experience through effective coordination and communication.

**Key Responsibilities**
- **Billing Operations**:

- Accurately prepare, review, and process patient bills, invoices, and insurance claims.
- Maintain up-to-date records of patient charges, including consultations, treatments, and additional services.
- Ensure that all billing transactions are logged in the hospital’s billing system in real time.
- Address billing discrepancies and ensure timely resolution.
- **Patient Coordination**:

- Welcome and assist patients during check-ins and check-outs, providing information on hospital policies and services.
- Coordinate with the nursing, medical, and housekeeping staff to ensure smooth patient transfers, admissions, and discharges.
- Serve as a point of contact for patients’ queries related to services, accommodations, and billing.
- Address and escalate any patient concerns to relevant departments for prompt resolution.
- **Insurance and Payment Processing**:

- Process insurance claims and liaise with insurance providers to verify coverage and claims status.
- Guide patients and families through insurance documentation and payment processes.
- Handle cash, card, and digital payments with accuracy, ensuring all transactions are logged securely.
- **Data Entry and Reporting**:

- Enter patient details and billing information into hospital records and management systems.
- Generate daily shift reports summarizing billing activities, patient complaints, and feedback.
- Ensure all records comply with hospital data privacy policies.
- **Communication and Support**:

- Communicate effectively with other hospital departments (e.g., nursing, medical, housekeeping) to ensure high-quality patient care.
- Provide information to patients and families about available services and expected charges.
- Collaborate with night security and administrative staff to ensure hospital policies are upheld during night hours.

**Qualifications and Skills**
- **Education**: Diploma or Bachelor’s degree in Healthcare Administration, Business, or related field.
- **Experience**: Prior experience in hospital billing or customer service roles, preferably in a night shift capacity.
- **Skills**:

- Strong numerical aptitude and attention to detail.
- Proficiency in billing and hospital management software.
- Excellent interpersonal and communication skills.
- Ability to work independently and remain calm under pressure.

**Key Competencies**
- **Attention to Detail**: Ensuring all bills and records are accurate and complete.
- **Customer Service**: Providing a positive experience for patients and their families.
- **Problem Solving**: Addressing billing and patient queries effectively.
- **Accountability**: Ensuring compliance with hospital policies and ethical standards.

Pay: ₹20,000.00 - ₹32,889.24 per month

**Benefits**:

- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Application Deadline: 11/11/2024