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Billing Support

2 weeks ago

Surat Gujarat, India Yanolja Cloud Solution Full time

Pls update

Billing Support - Night Shift

Location: [Surat]

Shift: Night Shift

Department: Billing

Experience: [ 1-3 years]

About the Role

Key Responsibilities
- Investigate and resolve billing disputes, ensuring accurate resolutions.
- Process subscription updates, cancellations, and refunds as per company policies.
- Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues.
- Monitor automated billing systems and escalate any discrepancies.
- Assist customers with payment failures and guide them on available payment options.
- Ensure compliance with company policies and industry regulations.

Skills & Qualifications
- Experience: [1-3] years in billing support, finance, or customer service.
- Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus.
- Communication: Strong verbal and written communication skills in English.
- Adaptability: Comfortable working independently during night shifts.