Customer Care Executive

7 days ago

Makarba Ahmedabad Gujarat, India Intelligent Medical Billing Solutions Full time

**Assisting Patients**: Help patients understand their medical bills, including charges, insurance coverage, and payment options. This may involve explaining complex medical billing codes, insurance terms, and reimbursement processes in a clear and understandable manner.
- **Resolving Billing Inquiries**: Address patients' billing inquiries, such as discrepancies in charges, denied claims, or questions about insurance coverage. Investigate billing issues, liaise with insurance companies, and work to resolve billing discrepancies in a timely manner.
- **Providing Billing Support**: Offer support to patients who are navigating the medical billing process, including setting up payment plans, processing refunds or adjustments, and assisting with insurance claims submissions.
- **Handling Insurance Matters**: Assist patients with insurance-related inquiries, such as verifying insurance coverage, explaining benefits, and clarifying copayments, deductibles, and out-of-pocket expenses.
- **Managing Patient Accounts**: Maintain accurate records of patient accounts, including billing and payment information, using specialized medical billing software. Ensure patient confidentiality and compliance with healthcare privacy regulations (such as HIPAA).
- **Educating Patients**: Educate patients on their financial responsibilities, including the importance of timely payments, understanding insurance policies, and utilizing available financial assistance programs or resources.
- **Collaborating with Healthcare Providers**: Communicate effectively with healthcare providers, medical staff, and billing departments to address patient billing issues, coordinate payment arrangements, and resolve billing disputes.
- **Following Compliance Standards**: Adhere to relevant healthcare regulations and compliance standards, such as HIPAA, when handling patient billing information and communicating with patients.
- **Providing Excellent Customer Service**: Offer compassionate and empathetic customer service to patients, demonstrating patience, professionalism, and sensitivity to their medical and financial concerns.
- **Continuous Learning**: Stay updated on changes in healthcare regulations, insurance policies, and medical billing practices through ongoing training and professional development.

**Salary**: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- US shift

Supplemental pay types:

- Joining bonus
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8320127619

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