Customer Care Executive

3 days ago

Mumbai, India The Bombay Store Ltd Full time

**Company Name: The Bombay swadeshi Stores Ltd.**

**About Company: SINCE 1906**

The Bombay Store enjoys a unique legacy as one of the oldest & most popular lifestyle destinations with roots tracing from India’s freedom struggle. Incorporated in 1906, during the Swadeshi movement in India, The Bombay Stores (Bombay Swadeshi earlier) was formed to promote Indian made products. The first store was founded by some of the Great Indian Patriots & Businessmen like Lokmanya Balgangadhar Tilak and Sir Jamshedji Ratanji Tata. The first store at Sir PM Road has hosted our former Honorable Prime Ministers Jawaharlal Nehru and Indira Gandhi. The Listed company in Bombay Stock Exchange

**Product**: The broad categories that we deal in are: Artefacts, Home Décor, Souvenirs, Gifts, Pashmina’s and Fashion Accessories.

**Branch**: Mumbai, Pune, Ahmedabad, Indore, Delhi, Bangalore, Hyderabad, Kerala

**JD for CCE**

**Key Responsibilities Include**:

- Driving sales at the store level.
- Coaching sales team to ensure growth and profitability.
- Working on daily sales report, cash & card report, petty cash reports.
- Monitoring all aspects of inventory and cash management.
- Ensuring high levels of customer satisfaction through excellent service. Overall handling customer interaction & complaints.
- Proactively use all management information tools available to analyse performance and respond to trends with appropriate action

**Required Experience, Skills and Qualifications**
excellent communication English and Hindi
Strong in sales, up selling and cross selling
Presentable, Willing to learn, Computer savvy

**Benefits**
Fixed Salary + Incentives+ Medical Insurance

Working Day: - Monday To Sunday

Weekly off - 1 day between Monday to Thursday.

Working timing: Flexible 9 hrs shift as per SM schedule.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Flexible shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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