Hotel Receptionist
3 days ago
**Position Overview**:
**Key Responsibilities**:
- **Guest Handling**:
- Greet guests warmly and professionally upon arrival and departure.
- Conduct smooth check-in and check-out processes while ensuring accuracy in billing.
- Respond promptly to guest inquiries and provide information about the hotel, amenities, and local attractions.
- **Reservations & Bookings**:
- Manage room bookings and maintain accurate records using the hotel’s property management system.
- **Complaint Resolution**:
- Address guest complaints and escalate unresolved issues to the relevant department or manager.
- Provide solutions that enhance guest satisfaction while adhering to hotel policies.
- **Coordination**:
- Liaise with housekeeping, maintenance, and other departments to ensure seamless operations.
- Assist in special requests such as early check-ins, late check-outs, or arranging transport services.
- **Administration & Reporting**:
- Maintain records of guests and update the system regularly.
- Prepare daily reports and assist the management in administrative tasks.
**Qualifications & Skills**:
- 1-5 years of experience as a receptionist or in a similar customer service role in the hospitality industry.
- **Education**: Graduate in Hospitality Management or related field (preferred but not mandatory).
- **Technical Skills**: familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office.
- **Communication Skills**: Excellent verbal and written communication in English and Hindi. Knowledge of additional languages is a plus.
- **Interpersonal Skills**: Strong guest service orientation, problem-solving abilities, and attention to detail.
- Ability to work in shifts, including weekends and holidays.
**What We Offer**:
- Competitive salary and performance-based incentives.
- Professional growth and learning opportunities.
- Complimentary meals and uniforms during duty hours.
- Friendly work environment at a reputed hotel.
**Job Types**: Full-time, Fresher
Pay: ₹15,000.00 per month
Schedule:
- Night shift
- Rotational shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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