Hotel Receptionist

17 hours ago

Sohna Gurugram Haryana, India Aamantran Residency Full time

**Position Overview**:
**Key Responsibilities**:

- **Guest Handling**:

- Greet guests warmly and professionally upon arrival and departure.
- Conduct smooth check-in and check-out processes while ensuring accuracy in billing.
- Respond promptly to guest inquiries and provide information about the hotel, amenities, and local attractions.
- **Reservations & Bookings**:

- Manage room bookings and maintain accurate records using the hotel’s property management system.
- **Complaint Resolution**:

- Address guest complaints and escalate unresolved issues to the relevant department or manager.
- Provide solutions that enhance guest satisfaction while adhering to hotel policies.
- **Coordination**:

- Liaise with housekeeping, maintenance, and other departments to ensure seamless operations.
- Assist in special requests such as early check-ins, late check-outs, or arranging transport services.
- **Administration & Reporting**:

- Maintain records of guests and update the system regularly.
- Prepare daily reports and assist the management in administrative tasks.

**Qualifications & Skills**:

- 1-5 years of experience as a receptionist or in a similar customer service role in the hospitality industry.
- **Education**: Graduate in Hospitality Management or related field (preferred but not mandatory).
- **Technical Skills**: familiarity with hotel property management systems (PMS) and proficiency in Microsoft Office.
- **Communication Skills**: Excellent verbal and written communication in English and Hindi. Knowledge of additional languages is a plus.
- **Interpersonal Skills**: Strong guest service orientation, problem-solving abilities, and attention to detail.
- Ability to work in shifts, including weekends and holidays.

**What We Offer**:

- Competitive salary and performance-based incentives.
- Professional growth and learning opportunities.
- Complimentary meals and uniforms during duty hours.
- Friendly work environment at a reputed hotel.

**Job Types**: Full-time, Fresher

Pay: ₹15,000.00 per month

Schedule:

- Night shift
- Rotational shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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