Business Process Associate

5 hours ago


Manesar Gurugram Haryana, India Agilent Technologies Inc. Full time

**Job Summary**

**Key Responsibilities**:

- Respond to employee inquiries related to workplace incidents, travel, and operational support. Initiate outbound calls for follow-ups, escalations, and compliance checks.
- Identifying and communicating process improvement opportunities to management.

- Performing routine administrative customer service duties using prescribed procedures
- Log, escalate and Draft detailed incident reports and ensure timely submission to relevant stakeholders.
- Ensure data is accurate and up to date for analytical purposes, including forecasting and performance tracking.

- Sharing knowledge with peers as well as learning from them to eliminate knowledge gaps.

- Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.

- Participate in regular review, contribute with ideas around the issues, and provide necessary updates.

- Maintain and update process documents, escalation matrices, and contact rosters. Ensure all documentation aligns with ISO standards and internal audit requirements.
- Cleanse and standardize data to ensure quality and compliance with company policies.

- Generate periodic reports on incident trends, system performance, and compliance metrics. Support audits and executive reporting needs.
- Collaborate with internal teams to ensure smooth resolution.

**Qualifications**:
**Required Skills**:

- Worked in rotational shifts especially night and evening shifts.
- Outstanding customer service and interpersonal skills
- Excellent computer literacy and adaptability to new software and mobile apps
- Strong analytical and decision-making abilities
- Active listening and attention to detail
- Proficiency in Microsoft Office Suite
- Ability to manage sensitive situations with professionalism and urgency
- Strong planning and organizational skills, with attention to detail.
- Solves straight-forward issues, challenges, and problems within system/process of specialization
- Ability to work in a dynamic and progressive global environment (multi-culture, multi
- functional, remote environment

**Work Mode**: On-site
**Shift**: Rotational (General, Evening & Night / 7 days Operation Support)

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:Occasional

**Shift**:Day

**Duration**:No End Date

**Job Function**:Administration


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