Cim - Business Process Admin

5 days ago

Manesar Gurugram Haryana, India Agilent Technologies Inc. Full time

**Key Responsibilities**:
Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM. Verify MICT, coordinates with governance teams for the data entry within operations timelines. Ensures proper control, recording and classification of transactions. Uses accounting and financial systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and Marcom teams to ensure compliance.

**Added Responsibilities**:
Resolves customer service issues for complex, multi-country or multi-regional accounts.
Acts as a liaison between customers and appropriate internal organizations such as Sales, Marketing to resolve customer inquiries.
May identify and follow up on business opportunities.
May be responsible for project management of country, regional or multi-country projects.

**Requirements**:
Person needs to be flexible to work in rotational shifts as this is global region support team.

Transaction processing, customer service operations role enabling data for Sales - Commercial marketing.

Person to meet the TAT timelines, Quality standards for the data as per process guidelines - discipline.

Excellent communication skills, verbal & written

Good presentation skills

Strong Excel skills, having experience with data analytics & reporting

Knowledge in project management will be preferred

**Qualifications**:
Requires bachelor’s degree of education as mandatory requirement. Specialized training/certification, or equivalent combination of education and experience is preferred.

Typically, minimum of 5-6 years relevant experience for entry to this level.

Requires extensive knowledge and skills to complete specialized tasks

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**: No

**Shift**: Day

**Duration**: No End Date

**Job Function**: Customer Service

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