Business Process Representative

1 week ago

Manesar Gurugram Haryana, India Agilent Technologies Inc. Full time

Back End Operations, request management
- Create **Metrics, Reports and Dashboards** to enable data-driven decisions
- Stakeholder management
- Building the knowledge base from use cases and updating process documentation
- Identifying repeat issues and tagging them to problems.
- Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
- Participate in regular review, contribute with ideas around the issues, and provide necessary updates.
- Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
- Help drive process optimization changes to improve the overall support operations.
- Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.

**Qualifications**:
**Mandatory Requirements**:

- Graduate/ Postgraduate with 4 - 6 years of experience.
- Typically, at least 3-6 years of relevant experience for entry to this level.
- Good level in **MS-Excel** and **Presentation skills**:

- ** Project management skills** and expertise in designing and implementing process improvements.
- Proven **technical, analytical and functional skills**.
- ** Problem-solving abilities**: Must have strong troubleshooting skills to find new ways to help clients with their diverse needs
- Out-of-Box and innovative thinking for problem resolution.
- Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
- Solves straight-forward issues, challenges, and problems within system/process of specialization
- Ability to work in a dynamic and progressive global environment (multi-culture, multi
- functional, remote environment
- Looks for Best Practices inside and outside of GBS Operations and leverages from the same

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:No

**Shift**:Day

**Duration**:No End Date

**Job Function**:Administration

  • Business Process

    5 hours ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    To strengthen our team in India, we are looking for an experienced Solutions engineer based out of Manesar, India. Job Roles & Responsibilities: Responsibilities include, but are not limited to: - Lead and support projects from define to stabilize phases delivering results with effective communication across teams/functions. - Work with super-users in...

  • International voice process

    1 week ago

    Gurugram, Gurugram, India Business Process Outsourcing Full time

    Job Description US Telecom Process *US Telecom Process* (Verizon). The ideal candidate should have prior experience in international voice processes and a strong ability to upsell telecom products and services while ensuring excellent customer satisfaction. - Handle inbound and outbound calls for Verizon's US Telecom customers. - Identify opportunities to...

  • Business Process Support

    7 days ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    **Internal Job Description**: This role may involve a significant amount of project management. Project management responsibilities include managing internal non-technical business projects from initiation through completion. Leads project planning, resourcing, staffing, progress reporting, issue resolution and delivery of results. Interprets requirements,...

  • Business Process

    5 hours ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    The incumbent to provide administrative and accounting support in Account Payable arena. The person should have sound knowledge of Account Payable process and related activities. He should have hands on knowledge of SAP ERP along with expertise in MS Office (outlook, excel, word power point etc...). The incumbent will play key role in creating strong...

  • Business Process

    7 days ago

    Gurugram, Haryana, India Boston Scientific Corporation Full time

    **Work mode**:Hybrid**Onsite Location(s)**:Gurgaon, HR, IN**Additional Locations**: India-Haryana, Gurgaon**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** - At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees,...

  • Business Process Associate

    5 hours ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    **Job Summary** **Key Responsibilities**: - Respond to employee inquiries related to workplace incidents, travel, and operational support. Initiate outbound calls for follow-ups, escalations, and compliance checks. - Identifying and communicating process improvement opportunities to management. - Performing routine administrative customer service duties...

  • Cim - Business Process Admin

    5 days ago

    Manesar, Gurugram, Haryana, India Agilent Technologies Inc. Full time

    **Key Responsibilities**: Person responsible to handle all the data related to customer internal - external, leads - non leads, coordinate with marketing - sales team for the data validation and product ID entries in CRM. Verify MICT, coordinates with governance teams for the data entry within operations timelines. Ensures proper control, recording and...

  • Customer Representative

    1 week ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Sales Representative

    2 weeks ago

    Gurugram, Haryana, India INTINERI INFOSOL PVT LTD Full time

    _**Profile Name Sales Executive (US Process) **_ - **Location Gurgaon **_ - **Department Sales Company's Profile**_ - **Hiring for US Process, shift timing will be 9 PM to 5 AM**_ As a Counsellor you work with individuals who are experiencing personal difficulties, to help them overcome their problems and to make appropriate changes to their lives and sell...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...