Business Process Representative

1 week ago

Manesar Gurugram Haryana, India Agilent Technologies Inc. Full time

Back End Operations, request management
- Create **Metrics, Reports and Dashboards** to enable data-driven decisions
- Stakeholder management
- Building the knowledge base from use cases and updating process documentation
- Identifying repeat issues and tagging them to problems.
- Professional, in-time and appropriate customer communication to provide them complete insight of the issue and/or the resolution provided or around the future course of action.
- Participate in regular review, contribute with ideas around the issues, and provide necessary updates.
- Learn about the upcoming changes and new functionalities in the process and ensure proactive support readiness.
- Help drive process optimization changes to improve the overall support operations.
- Sharing knowledge with peers as well as learning from them to eliminate and knowledge gaps.

**Qualifications**:
**Mandatory Requirements**:

- Graduate/ Postgraduate with 4 - 6 years of experience.
- Typically, at least 3-6 years of relevant experience for entry to this level.
- Good level in **MS-Excel** and **Presentation skills**:

- ** Project management skills** and expertise in designing and implementing process improvements.
- Proven **technical, analytical and functional skills**.
- ** Problem-solving abilities**: Must have strong troubleshooting skills to find new ways to help clients with their diverse needs
- Out-of-Box and innovative thinking for problem resolution.
- Responsible for analysis and evaluation of user business problems and development of business system or process recommendations to meet requirements, including problem definition, evaluation of requirements, and implementation of systems/processes.
- Solves straight-forward issues, challenges, and problems within system/process of specialization
- Ability to work in a dynamic and progressive global environment (multi-culture, multi
- functional, remote environment
- Looks for Best Practices inside and outside of GBS Operations and leverages from the same

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:No

**Shift**:Day

**Duration**:No End Date

**Job Function**:Administration

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