Executive-customer Service

4 days ago

Vashi Navi Mumbai Maharashtra, India Pegasus Panels Pvt Ltd Full time

**Job Title: Executive
- Customer Service (Outbound Calls)**

**Location: Vashi, Navi Mumbai**

**Experience: 2-4 years**

**Salary: ₹12,000 - ₹15,000 per month**

Role Overview:
We are seeking a dynamic and customer-focused individual to join our team as a Outbound Calling Executive. This role primarily involves calling with our New Carpenters ,architects & Dealers to introduce new products and getting in touch with prospective clients from a list provided by the sales team. The position also includes data entry and other tasks as assigned by management.

**Key Responsibilities**:

- Conducting outbound calls to introduce our new products to architects, Carpenters, Dealers and prospective clients.
- Managing a calling sheet provided by the sales team and ensuring all leads are contacted.
- Handling customer inquiries and providing accurate information about our products and services.
- Performing data entry tasks, including updating customer information and maintaining accurate records.
- Assisting with additional administrative tasks as required by management.
- Ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
- Proficiency in Hindi is a must to effectively communicate with our client base.

**Qualifications and Skills**:

- 2-4 years of experience in a customer support or telecalling role.
- Strong communication skills in both Hindi and English.
- Excellent interpersonal and customer service skills.
- Proficiency in using MS Office and other data entry software.
- Ability to handle multiple tasks and work efficiently in a fast-paced environment.
- High level of attention to detail and accuracy.
- Strong organizational and time management skills.

**Working Days: Monday to Saturday**

**Working Hours: 10:00 AM to 6:00 PM**

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person

Application Deadline: 12/01/2025
Expected Start Date: 15/01/2025

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