Customer Service Executive

2 days ago

Vashi Navi Mumbai Maharashtra, India EverydaySure Full time

We’re hiring Customer Service Executive (CSE) to join our Call Center US Voice Process. The person will handle a variety of inbound and outbound calls to provide product/services information, answer questions, insights, and assistance for purchases.
- **Roles and Responsibilities**:_

Answer inbound calls from customers and Make outbound calls to customers.

Memorise scripts for products and services, and refer to customers during calls.

Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary

Communicate effectively and professionally with US customers.

Stay up-to-date with product knowledge and company information.

Maintain quality parameters and provide extensive and accurate product information to the customer.

Keep records of all conversations, purchase and billing information in our call center database in a comprehensible way.

Reroute / escalated customer calls to other departments when advanced solutions are needed.

Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately.

Identify opportunities and drive sales and revenue of the company’s existing product line.

Manage orders and ensure the prompt delivery to customers as per the company policy.

Meet performance metrics and sales targets.

**Skills Required**:
Good Verbal, writing, reading and listening skills. (US English).

Strong active-listening and verbal-communication skills.

Strong problem-solving and conflict resolution skills.

US process experience is preferred.

Basic computer skills and familiarity with call center software.

Should be able to work in night shift from 8 PM to 5 AM.

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Vashi, Navi Mumbai, Maharashtra (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

  • Customer Service Assistant

    3 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...

  • Customer Service Representative

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi **Job Types**: Full-time, Permanent Pay: ₹20,000.00 - ₹24,000.00 per month **Benefits**: - Provident Fund **Language**: - English...

  • Customer Service Representative

    13 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Executive

    6 days ago

    Mumbai, India Executive Hunters Full time

    **(1)Customer Service Executive** - Salary budget - Rs 25,000-30,000 per month - Location - Khar, Mumbai - Working days - 6 - Work from office - yes - Work from home - Saturday. **Customer Service Responsibilities list**: Manage incoming phone calls/ Whats app queries from various customers. Generate sales leads Identify and assess customers’ needs to...

  • Customer Service Executive

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India Aryaa International Alliance Full time

    **DESIGNATION: - CUSTOMER SERVICE EXECUTIVE** **LOCATION: - VASHI** **EXPERIENCE: - 6-1 YEARS (FRESHER ALSO APPLIED)** **ROLES AND RESPONSIBILITIES** Communicating with customer Discussing their needs persauding them to buy the right vehicle Pay: ₹12,000.00 - ₹20,000.00 per month **Education**: - Bachelor's (preferred) **Experience**: -...

  • Customer Service Executive

    20 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Pegasus Panels Pvt Ltd Full time

    **Job Opening: Customer Service Executive - Client Coordination & Lead Conversion** **Company: Dorby Laminate** **Location: Vashi, Navi Mumbai** **Working Days: Monday to Saturday** **Working Hours: 10:00 AM to 6:00 PM** **Company Overview** **Dorby** is a reputed brand in the building materials industry, specializing in premium laminates. With a strong...

  • Customer Service Executive

    5 days ago

    Vashi, Navi Mumbai, Maharashtra, India Pegasus Panels Pvt Ltd Full time

    **Job Opening: Customer Service Executive (Only F2F /Walk-In Interviews)** **Company: Dorby Laminate** **Location: Vashi, Navi Mumbai** **Working Days: Monday to Saturday** **Working Hours: 10:00 AM to 6:00 PM** **Company Overview** **Dorby** is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence...

  • Customer Service Executive, Mumbai

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Busisol Sourcing Full time

    **Job Code** - : JN/42296/2013 **Function area** - : Shipment, Customer Service, damage, EH calculation **Contact Person** - : Ms. Shashi Narayan **Industry type** - : Shipping **Position** - : Customer Service Executive, Mumbai **Work Experience** - : 4 to 8 **Status** - : inactive **Response Ph/Mob** -: - +91-XXXXXXXXXX **Date** - :...

  • Customer Service Executive

    13 hours ago

    Vashi, Navi Mumbai, Maharashtra, India Pegasus Panels Pvt Ltd Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Job Opening: Customer Service Executive (Only F2F /Walk-In Interviews)Company: Dorby LaminateLocation: Vashi, Navi MumbaiWorking Days: Monday to SaturdayWorking Hours: 10:00 AM to 6:00 PMCompany OverviewDorby is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the...

  • Customer Service Executive

    7 days ago

    Vashi, Navi Mumbai, Maharashtra, India Jairamdass Khushiram Full time

    **JK Botanicals Pvt ltd** ‘Growing with Herbs’ - that literally defines our existence. Jairamdass Khushiram is a fifth-generation family-owned business founded by Late Shri Jairamdass Aggarwal in 1875. We are now a leading manufacturer of Herbs, Spices, Botanical Powders and Herbal Extracts catering to 40+ countries. Jairamdass Khushiram have two...