Helpdesk Advisor

Professional Summary
Dynamic IT professional with over 17 years of experience in IT operations, OT/IT security,
vulnerability management, and SCCM packaging. Currently leading OT/IT security initiatives at
SABIC as a Technical Lead. Proven track record of managing cross-functional teams, optimizing
service delivery, and aligning IT strategies with business goals. Experienced in audit &
compliance, stakeholder collaboration, and vendor management.
Skilled in implementing solutions to improve operational efficiency and security posture. Adept
at managing large-scale technical deployments and driving continuous improvement through
trend analysis, SOP enhancement, and compliance management.
Core Competencies
IT & OT Security Operations, Risk Assessment, Vulnerability Management, SCCM Packaging &
Deployment, Stakeholder & Vendor Management, ITIL-based End-User Support, Audit &
Compliance (Internal & External), Team Leadership & Process Optimization, SOP Development &
KPI Management
Certifications
- Microsoft Azure Architect Design AZ-301
- Microsoft Certified: Azure Administrator Associate
- Microsoft Exams 70-410, 70-411, 70-412 - Windows Server 2012
- Google Workspace for IT Administrators

Professional Experience
Deputed at SABIC Research & Technology Pvt. Ltd.
Sheeltron Digital Systems Pvt. Ltd.
IT Manager | Nov 2022 - Present
- Leading IT End User Services, vulnerability management and SCCM packaging and

deployment for the region.
- Risk Assessment, IT & OT Security Audit,

IT EUS Operations | Risk Assessment | Cyber Security | Vulnerability Management | Audit &
Compliance | Team Leadership & Stakeholder Engagement | 17+ Yrs. Experience
Classification: General Business Use
- IT End User Services operations, Vendor Management.
- Recruitment, mentioning, performance appraisals and statutory compliance.

HTC Global Services
IT Operations Consultant | Nov 2020 - Oct 2022
- Leading IT End User Services, SCCM packaging, and vulnerability management for the

region.
- Coordinating audit compliance, cybersecurity risk assessments, and exception handling

processes.
- Spearheading OT security initiatives and audio-visual project planning.
- Managing vendors, asset lifecycle, and improving SOPs based on trend analysis.

NTT India Pvt. Ltd.
Senior Engineer | Dec 2017 - Oct 2020
- Supported global infrastructure environments with a focus on IT security and service

delivery.
- Managed SLAs, vulnerability KPIs, and global infrastructure hands & eyes support.
- Oversaw vendor performance, SOP development, and inventory processes.

STI Infotech Pvt. Ltd.
Technical Support Engineer | May 2016 - Nov 2017

Independent Consultant
- IT Consultant | Jul 2010 - Mar 2016 | Kolkata
- Delivered IT consulting services to SMEs, including infrastructure setup, network

management, and security configurations.
Phiz Technologies & Solutions Pvt. Ltd.
- Hardware Service Engineer | Jun 2009 - Jun 2010
- Delivered on-site support for government projects across 30 locations.
- Specialized in V-SAT, file servers, and remote infrastructure setup.

Indus Net Technologies
- Junior System Administrator | Jul 2008 - May 2009

Classification: General Business Use
- Managed a network of 350 systems, supported Linux file servers and web hosting

services.
Medi Infotech
- Junior Technician | Jan 2008 - Jul 2008
- Provided computer and network support, including FTP and server maintenance.

Education
- Bachelor's Degree, Utkal University
- Higher Secondary, West Bengal Council of Higher Secondary Education
- Secondary, West Bengal Board of Secondary Examination

Languages
- English: Native/Bilingual Proficiency
- Hindi: Professional Working Proficiency
- Bengali: Native Proficiency