Student Counsellor Overseas Education Wfh

7 days ago

Remote, India Ensomerge Services Private Limited Full time

**Job Summary**:
**Key Responsibilities**:
1. Student Outreach & Support:
2. Partner Coordination & Collaboration:

- Collaborate with B2B partners, ensuring effective communication and support when students are aligned with a partner.
- Liaise with partners as necessary to provide students with the best guidance based on their existing relationships with partners.

3. Target Achievement & Performance:

- Track performance daily and contribute to team targets, adapting outreach strategies as needed to meet objectives.

4. Documentation & Reporting:

- Accurately document all student interactions, outcomes, and partner coordination efforts in CRM tools.

5. Data Security & Compliance:

- Maintain confidentiality of student information and ensure all data is handled in compliance with data policies.

**Key Performance Indicators (KPIs)**:

- Partner Engagement Effectiveness - Rate of successful outcomes from students aligned with B2B partners.
- First-Contact Resolution Rate - Percentage of issues resolved on the first outreach attempt.
- Monthly Target Completion - Performance against resubmission targets on a monthly basis.

**Equipment Requirements**:

- Laptop with adequate processing power for CRM access and data management.
- Android Smartphone with a 100% call recording feature to document all calls and interactions for quality and compliance.

**Skills & Qualifications**:

- Communication Skills: Excellent verbal communication and active listening skills, with an empathetic approach.
- Collaboration Skills: Strong ability to work with internal teams and external partners to coordinate support for students.
- Target-Oriented Approach: Proven ability to work towards and achieve targets; goal-driven and able to adapt to performance expectations.
- Technical Skills: Proficiency in CRM tools, Microsoft Office (Excel, Word), and Android call-recording software.

**Key Attributes**:

- Ability to work independently while maintaining high motivation and focus on performance.
- Detail-oriented with strong organizational skills.
- Flexible and adaptable to evolving processes and requirements.
- It’s a six day a week working process - Monday to Saturday with Fixed Sunday Off.

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- total work: 3 years (required)
- Higher Education Student calling: 1 year (required)

**Language**:

- English (required)

Work Location: Remote

Expected Start Date: 15/01/2025

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