Servicenow Architect

16 hours ago

Remote, India Blue Mantis Full time

**Description**:
Our ServiceNow Architect provides tier 3 (engineering level) support for operations of the platform for ServiceNow CMDB/ITSM, ServiceNow Operations, Case Management, ITOM and ITBM process.

**Key Responsibilities**:

- ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, CMDB, Case, Monitoring and Domain Separation.
- Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams.
- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
- Experience with ServiceNow table structures and data model
- Deep understanding of a Managed Services Domain Separated Environment.
- Able to work with a high degree of accuracy and have a strong attention to detail
- An excellent communicator with developer management experience
- Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment
- Participate in process flow analysis and process redesign along with the Product Owner
- Development for integrations including web services(SOAP/REST), DBC, Mid server
- Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
- Share best practices and be consultative throughout the technical design of the project
- Maintain current ServiceNow knowledge through self-study and utilization of available training
- Ability to provide strategic recommendations around technical best practices & industry trends to clients.
- Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiatives.

**Skills, Knowledge & Expertise**:

- More than 9+ years of experience in ServiceNow Development.
- Proficient in at least five ServiceNow modules with hands-on integration experience.
- ITIL v4 and Scrum certification required.
- 5+ Certified Implementation Specialist (CIS) certifications.
- Proficiency in ServiceNow CMDB/ITSM, Operations, Case Management
- Experience working with diverse customers across multiple industries.
- Experience in Jelly development.
- Experience with Domain Separated instances.
- Experience in the management of update sets.
- Experience with client scripts and business rules.
- Experience with JSON, API, REST, XML, SOAP, V3, HR.

**About Blue Mantis**:

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