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Customer Service Advisor

2 weeks ago

Mumbai, India Sakash Resource Managment Full time

Roles & Responsibilities:

- Responsible to convert the inbound leads and outbound leads ( Medical, Non-Medical or NGO Leads)
- Responsible to achieve daily, weekly & monthly set targets
- Ability to make 40 - 50 calls or more in a day
- Respond, manage & resolve end to end customer queries of inbound and outbound
- Communicate and increase the participation of the customer to fundraise on the platform
- Develop long-lasting relationships with the customers that exceed the company and customer experience
- Follow SOPs and adapt new processes
- Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service

Basic Qualification:

- Bachelor’s Degree or Post Graduate Degree in any discipline
- 1 or 2 years of experience as a sales executive, customer service executive, or operations associate
- Experience in handling customer calls
- Experience working on CRM’s

Desired Skills
- Impeccable written & oral communication skills in English & Local Language
- Target oriented & hunger for personal growth and overall development
- Strong organizational and interpersonal skills
- Should have worked in a team environment
- Ability to convince & convert customers
- Ability to multitask
- Excellent time management skills
- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)
- An extreme level of flexibility and adaptability to new tasks & environments
- Responsible, Capable & has the ability to work independently
- Logical Thinker and look to solve problems in a strategic way
- Basic Analytical skills will be added bonus

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Rotational shift

Ability to commute/relocate:

- Mumbai, Mumbai Suburban - 400059, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)