Helpdesk Support Executive

6 days ago

Greater Noida, India SNVA Ventures Pvt Ltd Full time

Greetings for the day

Job Role - Hiring for Wipro BPO Process

Helpdesk Support Executive

Minimum Requiremnts
- 1. Graduation in any discipline.

2. Should have good communication skills, and should be able to speak, read, and write in English /Hindi.

3. Should be able to communicate confidently and politely with users.

4. Experience of at least one year in a call center.

6. Management and resolve customer complaints.

7. Identify and escalate issues to supervisors.

8. Provide product and service information to customers.

9. Research required information using available resources.

10. Research, identify, and resolve customer complaints using applicable software.

12. Route calls to appropriate resources.

13. Document all call information according to standard operating procedures.

14. Recognize, document, and alert the management team of trends in customer calls.

15. Follow up customer calls where necessary.

Salary + Incentives + Inhouse meal Facility + Flexible Timings + Employment Benefit + Cab Facility + Life Insurance + Health Insurance.

**Salary**: ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance

Ability to commute/relocate:

- Greater Noida, Uttar Pradesh: Reliably commute or willing to relocate with an employer-provided relocation package (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Cold calling: 1 year (preferred)

**Speak with the employer**
+91 9355984265
- Health insurance

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