Helpdesk Support Executive

6 days ago

Noida Pune, India Techno One Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role & responsibilities

* Provide first level contact and problem resolution for users with hardware, software and application issues.

* Respond to queries via phone, email, chat, or ticketing system.

* Troubleshoot and resolve technical issues related to desktops, laptops, printers, and network connectivity.

* Escalate unresolved issues to the next level of support.

* Maintain accurate records of issues and solutions within the ticketing system.

* Assist in setting up new user accounts and work stations.

* follow up with users to ensure full resolution of issues.

* provide support for remote users and mobile devices.

* Document internal procedures and contribute to knowledge base articles.

Preferred candidate profile

* Bachelor's degree in Computer science, information technology, or a related field.

* 2 years of experience in a helpdesk or technical support role.

* Strong knowledge of Windows OS, microsoft office suite, and basic networking.

* Familiarity with ticketing systems ( e.g. ServiceNow, Zendesk, Freshdesk).

* Excellent communication and interpersonal skills.

* Ability to work independently and in a team environment.

* Strong problem-solving and multitasking abilities.

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