High Salary Helpdesk Executive

4 weeks ago

Noida, Uttar Pradesh, India Makerspace Masters LLC Full time
Job Description

Job Description Helpdesk Executive & Installation Coordinator

Location: On-site, Noida

Job Summary

We are looking for a Helpdesk Executive & Installation Coordinator to manage customer queries, coordinate installation schedules, handle vendor allocation, and ensure seamless execution of installation projects. The ideal candidate will have strong communication, organizational, and vendor management skills to drive operational efficiency and deliver exceptional client satisfaction.

Key Responsibilities

Helpdesk & Customer Support

- Act as the first point of contact for customer queries, complaints, and service requests via phone, email, or ticketing systems.
- Log, track, and monitor service requests to ensure timely resolution and proactive communication.
- Provide customers with updates on installation timelines and support throughout the process.

Installation Coordination

- Plan, schedule, and oversee installation activities with internal teams and external vendors.
- Track project timelines to ensure installations are completed on schedule.
- Maintain accurate documentation of installation progress, issues, and resolutions.

Vendor Management & Allocation

- Identify, onboard, and manage vendors for installation and service requirements.
- Allocate work orders to vendors based on expertise, availability, and location.
- Negotiate rates, monitor compliance with SLAs, and evaluate vendor performance.

Reporting & Documentation

- Prepare daily/weekly/monthly reports on service tickets, installation status, and vendor performance.
- Maintain updated databases of customer requests, installation records, and vendor details.

Qualifications & Skills

Education:

- Graduate in any discipline (Business Administration, Operations, or related field preferred).

Experience:

- 24 years of experience in helpdesk operations, installation coordination, or vendor management.
- Proven ability to manage multiple vendors and allocate service requests effectively.

Skills:

- Excellent communication (verbal & written) and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and ticketing/CRM software.
- Ability to work under pressure and meet deadlines.

Key Competencies

- Customer-Centric Mindset: Handle customers professionally and empathetically.
- Problem-Solving: Quick thinking with efficient decision-making.
- Coordination & Teamwork: Collaborate seamlessly with internal teams and external stakeholders.
- Accountability: Take ownership of tasks from initiation to completion.

Would you like me to also add a Work Schedule & Benefits section (like working days, shift timings, perks, growth opportunities) so it looks more compelling for candidates

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