LTIMindtree Noida WalkIn

1 week ago

Noida, Uttar Pradesh, India Ltimindtree Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Position : Helpdesk Manager

Total Exp : 9 to 14 Yrs

Job Location : Noida

Work Mode : 5 days

Interview Mode : WalkIn

Date : 6th September 25 (Saturday)

Interview Time : 9 AM to 4 PM

Venue : LTIMindtree, Tower 3, 3rd floor ,Candor Techspace,Sector 62, Noida

Job Location : Delhi / Ncr

Role & responsibilities :


• Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

• Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

• Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

• Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

• Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

• Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

• Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

• Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.

Preferred candidate profile :

Qualification

• MBA

• At least 10+ Years of experience of handling helpdesk team

• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years

• Experience of imparting training and supporting help desk representatives

Interested candidates can share their resume @

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