Customer Service Executive

2 days ago

Shillong, India MusicMajlis Full time

**The Company**
Techniline Electronics is an importer and distributor of Professional Audio Equipment’s and Musical Instruments. Established in the UAE in 1994, our operations involve wholesale, distribution, retail, and projects. We have a current team strength of 40+ and are looking for a capable Customer Service Executive to join our eCommerce team.

MusicMajlis.co - The Middle East’s largest online Music Instrument & Audio Equipment Store, is the eCommerce division of Techniline Electronics.

**Role**

This role primarily involves Customer Relations and CRM Management. This involves, handling incoming customer enquiries and managing leads on our CRM.

**Responsibilities**
- Assist all incoming customer enquiries through various online channels
- Update our systems with enquiries, customer issues, as well as all actions taken for them
- Follow-up with customers where required
- Maintain constant communication within your team
- Continuously learn about the products and services we offer
- Upload & update products on our website

**Requirements**:

- Minimum 2 years work experience overall
- Minimum 1 years experience in Customers Service
- Excellent Written and Spoken English
- Strong interpersonal & persuasion skills
- Experience with Musical Instruments & Audio Equipment
- Experience with CRM Tools

**We guarantee**
- A fair and regular salary
- Experience working as a part of a fast paced international team
- The opportunity to learn new skills and software
- An enjoyable time, and new friends

**Job Details**
- Role Type - Full Time
- Location - Remote / WFH
- Work Timings - Mon-Fri: 9:30 -18:30 & Sat: 9:00 - 14:00
- Resources - You will require your personal laptop, a quiet space to work from, and a reliable internet connection

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid time off
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Ability to commute/relocate:

- Shillong, Meghalaya: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (required)

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