Headcount Planner D2as, D2as

4 days ago

Hyderabad Telangana, India ADCI HYD 20 SEZ Full time

3+ years of tax, finance or a related analytical field experience
- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3+ years of business or financial analysis experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with Excel
- Experience with SQL
- Experience making business recommendations and influencing stakeholders

Key job responsibilities
- Responsible for creation and delivery of OU(s) network optimized capacity and staffing plans (labor planning) for long-term staffing forecasts within the 2 months to 3-year window.
- Simulate various scenarios, and creating comprehensive contingency plans to address potential disruptions.
- Lead regular strategic and tactical reviews, collaborating with L6-L8 D2AS leaders across operations, program management, global outsourcing, and other key stakeholders and influences inputs to plans to drive towards meeting CS goals.
- Analyze plan and actual performance data, trends, create reports, conduct variance analyses, and proactively drive CS Ops and CP teams towards performance improvement through effective strategies.
- Actively participate in OP planning process to create long term plans for EU D2AS
- Work closely with CS Finance to develop and generate staffing forecasts aligned with financial targets, diving deep into performance and cost impacts to identify opportunities and bridge performance gaps.
- Identify risks and opportunities, and propose staffing adjustments for efficient cost management.
- Creates scalable mechanisms and best practices, actively works to remove bottlenecks.
- Leverage technology to streamline repetitive tasks and ensure consistency and efficiency in forecasting and generating staffing plans.
- Actively participate in testing and adopting new tools and processes to continuously improve CS capacity planning.

Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

A day in the life
- Analyze performance by diving into key CS metrics like AHT, SL, CPH, and PTL, to identify variances and crafting mitigation plans.
- Participate in meetings with various teams - vertical planners, leadership, finance - to discuss business performance, refine plans, and align regional needs with broader D2AS strategy.
- Articulate data-driven recommendations to stakeholders, building consensus for proposed changes to plans across three countries.
- Support building predictive models, simulate scenarios, and recommend adjustments to staffing plans based on data-driven insights.
- Set up and improve mechanisms across EU region, participate in internal initiatives to enhance efficiency, and leverage new technologies.

Hyderabad, TS, IND
- Master's degree in in mathematics, statistics, computer science, economics or related field
- Operations research or capacity planning experience
- Experience working with SAS, R, Python in a professional setting
- Basic/Working knowledge of Six Sigma tools and Lean techniques

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