
Headcount Planner, Americas Hcp
12 hours ago
5+ years of program or project management experience
- 5+ years of supply chain experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history.
Key job responsibilities
- Working on a diverse project portfolio supporting CS Capacity Planning initiatives and strategy.
- Create optimized headcount and hiring plans for Amazon’s Customer Service business by managing trade-offs between Customer Experience/Service Levels, Employee Experience, and Cost Effectivenes
- Partner with customer service technology teams on new initiatives, including launch of industry-leading decision support tools
- Create new reporting & analytic opportunities by analyzing and understanding key planning processes
- Coordinate with Operations, Global Outsourcing, HR/Recruiting and Finance teams to analyze historical data and forecast demand
- Support local site management teams to optimize staffing requirements
- Thought leadership on integration of new products/services supported by CS.
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
Hyderabad, TS, IND
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 6+ years of working cross functionally with tech and non-tech teams experience
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