People Ops Associate

**About Us**:
Good Business Lab is an independent, non-profit labor innovation company. We use rigorous academic research to prove that worker well-being programs have business impacts. We develop market-ready, scalable interventions that benefit both workers and businesses. Our goal is to disrupt the traditional notion of business and show that worker well-being can be a good business practice.

**Role Summary**

We are expanding our PeopleOps team (Human Resources++) to scale a people-first culture with smooth and efficient processes and systems. Given our external mission, we have a strong focus on employee wellbeing.

The People Operations Associate will play a critical role in influencing and supporting the people strategy at GBL - collaboratively working to develop, optimize and implement people processes and programs while overseeing the day-to-day responsibilities associated with people operations.**What will you do?**
- Document, implement, digitize, and work to improve upon processes, procedures and programs relating to the team member lifecycle.
- Monitor and constructively respond to reviews posted on social platforms like GlassDoor.
- Track trends in feedback, identify areas of improvement and suggest actionables.
- Be the main point of contact and respond to all cold queries over mail.
- Work in collaboration with the legal and finance team to meet GBL’s compliance and statutory needs which includes but is not limited to documentation.
- Regularly review and make recommendations for improvement of the organization's policies, procedures, and practices on personnel matters.
- Maintain knowledge of industry trends and suggest internal innovations accordingly.
- Suggest ways and assist in implementation of actionables to increase representation of marginalized communities in GBL.
- Work on maintaining high levels of team engagement and building employee trust and recognition systems in a hybrid workspace, including office management and virtual activities.

**Who are you?**

Ideally you have:

- Bachelor's Degree with related majors e.g. Human Resources (HR), Industrial Psychology or Business Management
- Deeply curious and passionate about people and culture. At your heart, you're what we call a people geek.
- Understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience.
- Ability to work within a distributed team and as an individual contributor in a fast-paced, changing environment
- Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company.
- Strong problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environment.
- Able to use discretion and handle highly sensitive information.
- Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions.
- Also, we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role._

**Qualities that are important to us**:

- Committed to GBL’s mission and our values + operating principles.
- Able to disagree in a respectful manner and work towards a solution even when you disagree.
- Good at asynchronous communication
- An effective and responsible communicator. An active listener.
- Self motivated and proactive
- Able to manage and lead in the face of ambiguity and complexity
- Curious and committed to learn

**Length of Commitment**: Minimum of 12 months

**Location** - Delhi/Bangalore/Remote (India)

**Remuneration** - 6-8LPA (can negotiate based on experience)

**Start Date** - ASAP

**Why work with us?**

As a member of the People Ops team, you will be a part of a small team of smart, purpose-driven, and motivated people, which will give you a chance to try new things, take initiatives, make mistakes, and grow. Be prepared to try and work on multiple things at a time. Each employee at GBL, if willing, gets to work across verticals and different aspects of the organization.

**Perks of working with us**

There are plenty of benefits at GBL, here are some examples:

- **Flexible leave policy**: Time away from work can be extremely helpful for maintaining a healthy work/life balance. GBL encourages managers and leadership to set the example by taking time off when needed and ensuring their team members do the same. We don't have a strict limit on paid leaves, only suggested ( extremely liberal) averages.
- **Flexible working hours**:We recognize that a better work-life balance can improve employee motivation, performance, productivity, and reduce stress. The basis of our norms pertaining to this is a system of trust in each other and our common goals.
- **GBL Care Systems**: As an organization, we are committed to ensuring the wellbeing of our team members and creating a thriving