Lead - HR Ops & Strategy

3 weeks ago

Bengaluru India Wisemonk Full time

Job Description

Job Title: Lead - HR Ops & Strategy

About Us:

At Wisemonk, we help global companies hire and manage talent in India without the hassle. We serve 500+ clients across 50+ countries handling payroll, compliance, and employee services at scale.

Our mission: make cross-border hiring seamless and world-class.

Role Overview:

Were hiring a Lead HR Ops & Strategy to build and scale our HR operations and systems from the ground up. Youll lead a team, design scalable HR processes, ensure compliance, and drive efficiency through automation and technology.

This role blends HR operations, compliance, and strategic systems building ideal for someone who has handled HR ops in a growing SaaS/startup and is ready to take ownership of designing and scaling people processes at speed.

Key Responsibilities:

- Lead HR Ops & Service Teams: Build, coach, and manage associates handling HR operations, payroll, compliance, and employee services.
- Drive Customer Experience: Ensure employees and clients receive fast, empathetic, and accurate support across HR touchpoints.
- HR Systems & Processes: Design and implement scalable workflows for onboarding, payroll, benefits, performance management, and compliance.
- Technology Enablement: Own rollout and adoption of HRMS, SaaS tools, ticketing, and AI-based support systems.
- Operational & HR Metrics: Track and improve CSAT, SLA adherence, resolution times, payroll accuracy, and employee engagement scores.
- Strategic HR Ops: Partner with leadership to identify bottlenecks, set priorities, and design HR systems that scale 10x.

Requirements:

- 36 years of experience in HR operations or support/operations, ideally in a SaaS/startup environment.
- Proven ability to lead and scale teams.
- Strong process and systems thinking able to design HR workflows, not just execute them.
- Hands-on with HRMS, SaaS tools, automation, and ticketing systems.
- Bonus: Experience implementing AI-driven HR support systems.
- Strong understanding of Indian HR compliance and labor laws.
- High empathy for employees, strong ownership of outcomes.
- Ambition to grow into a senior HR/operations leader as the company scales.

Why Join Us

- Be in-office at our Bengaluru hub, working closely with founders and leadership.
- Early leadership role your systems will define how operations scale.
- Blend execution with strategy own both the trenches and the playbook.
- Grow fast with a global HRTech/EOR startup solving a massive problem.

This is a work-from-office role based at our headquarters in the heart of Bengaluru. Our office is conveniently located at 43, Nehru Nagar Main Road, Seshadripuram, Bengaluru.

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