Customer Relationship Officer Field

7 days ago

Nagpur Maharashtra, India better career Full time

Responsibilities:

- **Client Engagement**:

- Act as the primary point of contact for clients in your designated field or territory.
- Establish and cultivate relationships with existing customers to ensure satisfaction and loyalty.
- **Needs Assessment**:

- Conduct regular meetings with clients to understand their business needs and challenges.
- Identify opportunities for upselling or cross-selling based on client requirements.
- **Product Knowledge**:

- Maintain a deep understanding of the company's products or services.
- Educate clients on new features, upgrades, or additional offerings that could benefit them.
- **Issue Resolution**:

- Address and resolve customer concerns or issues promptly.
- Collaborate with internal teams to ensure timely and effective solutions to client problems.
- **Customer Training**:

- Provide training and support to clients on how to use the company's products or services effectively.
- Ensure clients are aware of available resources for self-help and troubleshooting.
- **Feedback Collection**:

- Gather feedback from clients regarding their experiences with the company's products or services.
- Relay feedback to internal teams for continuous improvement.
- **Cross-Functional Collaboration**:

- Work closely with sales, marketing, and support teams to coordinate efforts in delivering a seamless customer experience.
- Share client insights and feedback to improve overall business strategies.
- **Account Management**:

- Monitor and manage client accounts, ensuring accurate and up-to-date information.
- Track customer interactions, transactions, and communication for reference and analysis.
- **Client Retention**:

- Develop and implement strategies to retain clients and prevent churn.
- Proactively address potential issues and provide value-added services to enhance client satisfaction.
- **Upselling and Cross-Selling**:

- Identify opportunities for upselling additional products or services to existing clients.
- Collaborate with the sales team to execute upselling strategies.
- **Market Intelligence**:

- Stay informed about industry trends and changes in client needs.
- Use market intelligence to anticipate customer requirements and proactively address them.
- **Field Reports and Documentation**:

- Prepare regular reports on field activities, client interactions, and feedback.
- Maintain accurate and detailed records of client communications.
- **Customer Events**:

- Plan and organize customer events or seminars to strengthen relationships and showcase new offerings.
- Attend industry events to network and build relationships with potential clients.

**Job Types**: Full-time, Permanent

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Nagpur, Maharashtra (required)

Ability to Relocate:

- Nagpur, Maharashtra: Relocate before starting work (required)

Work Location: In person

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