E-commerce Executive

6 days ago

Gurgaon, India PartsAvatar Full time

**Note: This is a Work From Office in Gurgaon, Haryana job opportunity.**

As an Ecommerce Operations Associate you will be responsible for ensuring consistency across all Parts Avatar operational activities. This includes day-to-day maintenance of processes, regular business related updates, communication to suppliers/inter-departmental groups and support to the technical support operations department. He /She must be an effective communicator and have strong ownership values.

**Job Title**: Associate - Ecommerce Operations

**Job Type**: Full - Time
**Job Location**: Sector-44, Gurugram, Haryana-122003
**Work Timings**: Canada Shift Timings
**Working Days**: 6

**Qualifications**:

- 1+ years of experience working in a business-to-customer shipping or ecommerce operations role (preferred)
- Graduate (any)
- Knowledge of Microsoft office suite
- Strong communication skills
- Proficient written and oral English
- Strong attention to detail and multi-tasking skills
- Ability to work in a fast-paced and ever-changing environment
- Must be comfortable working in cross-functional teams

**Responsibilities**:

- Maintain a positive final mile delivery experience for our online sales including order review, cancellation, backorder and response through online portal and direct contact with suppliers
- Cross-functional Communication and Collaboration
- Responsible for handling day to day business operations with external and internal team members
- Work cooperatively with warehouse teams to coordinate all logístical aspects
- Operations-related customer experience
- Assist with customer support operations department
- Provide required inputs to suppliers to manage customer feedbacks
- Develop and maintain standard operating procedure (SOP) for ecommerce operations
- Experience in identifying and implementing process improvements
- Should be able to dive deep and identify the root cause of the issues and get them fixed by coordinating with different teams
- Routing tickets to the right queue.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹22,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Are you currently in Gurgaon, Haryana for this job? If not, can you relocate?
- Will you be comfortable working in Canada Shift (Night Shift) timings?
- Will you be comfortable working 6 days/week? (Mon to Fri - Work from Office & Sat Work from home)
- Do you have a personal laptop?

**Experience**:

- E-Commerce: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 8574867904

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