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Front Office

3 weeks ago

Andheri West Mumbai Maharashtra, India Qi Spine Full time

**Location**: Mumbai

**Job Responsibility**:

- Daily coordination with consultant / clinic head basis of the treatment advised by them.
- Helps patient to understand the value of treatment (Convincing patient to commit to treatment)
- Explain the tariff of the respective procedures/investigations to patients in detail.
- Maintain counselor reports daily (Advice, Conversion and Patient-wise data).
- Coordinating with finance department (Invoices, Getting Discount Approval and Billing).
- Establishing a tone of empathy that helps to resolve any patient complaints or conflicts.
- Follow up with patients at all stages.
- Doctor for life - Responsible for long term relationship management with the patient.
- Good in convincing power, upselling is must
- Responsible for day to day operations & overall financial performance of the clinic.

Competency:

- Communication Skills
- Empathy
- Convincing power & Upselling
- Convincing Skills
- Multi-tasking
- Ownership/Accountability

Qualifications & Skills:

- Any HSC/Graduate
- Must know Microsoft Excel
- Must be able to work under stress
- Software Efficiency

**Shift Timing**:
8:00 AM to 4:00 PM and 12 Noon to 8:00 PM, (should be flexible with both the shifts)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Andheri West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**

+91-XXXXXXXXXX