International Voice Process
5 days ago
Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹17,000.00 - ₹25,000.00 per month
**Benefits**:
- Health insurance
- Internet reimbursement
- Provident Fund
- Work from home
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
Ability to commute/relocate:
- Vishakapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
+91 7386669731
- Health insurance
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