International Voice Process || Only Experienced

2 days ago

Bengaluru Hyderabad Visakhapatnam, India Axis Services Full time ₹ 45,000 - ₹ 60,000 per year

We are hiring

Role: Customer Support Associate

Process: International Voice Process

Location: Hyderabad

Preferred candidate profile:

  • Education: Graduate
  • Experience: min 1 year in International Voice (Customer Support)
  • Package: Max up to 4.5 LPA (30% Hike on previous salary)
  • Willing to work in 24/7 rotational shifts
  • Working Days: 5 day working, rotational Week Off
  • Age should be less than 35 years
  • Notice Period: looking for immediate Joiners (10 to 15 days can accept)

Role & responsibilities:

  • Handle customer questions and concerns via phone, email, chat, or other communication channels.
  • Troubleshoot problems and provide appropriate solutions or escalate complex issues to higher support levels.
  • Accurately document customer interactions, feedback, and resolutions in the system.
  • Deliver a positive customer experience by showing empathy, patience, and professionalism.
  • Educate customers about features, usage, and updates of products or services.

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