Service Desk Administrator

1 week ago


Thane, India Get Set Execute Full time

**Requirement**:

- Minimum **1 - 5 years of experience** of into Service Desk Support
- **Excellent English **communication skills (8/10)
- TIS Service Desk**-L2, (mandatory)**:

- Must have handled issues independently and suggest/ implement services improvements plans
- Should be able to identify and highlight scope of automation to lead or Manager
- Must have experience into resolving hardware related issues and technical support
- Excellent Technical skills. Immediate joiner will be preferable.

**About Process**:

- As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels
- Perform Service Requests based on Standard Operating Procedures
- Work on scheduled tasks as part of Change Management
- During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
- Acts as the routine contact point, receiving and handling requests for support
- Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate
- Escalates complex or unresolved incidents.
- Systematically interprets user problems and identifies solutions and possible side effects
- Uses experience to address user problems and interrogates database for potential solutions
- Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints
- Uses experience to address user problems and interrogates database for potential solutions

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)

**Language**:

- Fluent English (required)

**Speak with the employer**

+91-XXXXXXXXXX


  • Service Desk Trainer

    2 weeks ago


    Thane, India WTW Full time

    **About WTW**: Our distinct, connected perspective across talent, assets and ideas unlocks potential for our clients. While many just look at mitigating the downside, we see how a unified approach to people and risk is a path to growth. Powered by market analytics and behavioral insight, our integrated teams reveal hidden value within the critical...


  • Thane, India Wisecor service pvt ltd Full time

    Front Office and Admin Executive Job Description We are looking for a front office & Admin Executive responsible for greeting clients and visitors to our office. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages. **Responsibilities**: - Greet...

  • Service Desk Agent

    2 weeks ago


    Thane, India Solid Systems Global Full time

    The purpose of the Central Service desk is to provide a Single Point of Contact for all in-scope IT related issues or service requests for both Applications and Infrastructure - Receive incidents, service requests, queries, from Customer end users or IT staff through the agreed modes of communication (Ticketing tool, Phone, E-mail, and Chat) - Provide VIP...


  • Thane, India Tata Consultancy Services Full time

    TCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 years Location: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...


  • Thane, India Tata Consultancy Services Full time

    TCS Virtual Opportunity for Service desk agentGreetings from TCS!!!Position: Service desk agentKeywords-ITIL processes, windows 10, MS Office applications and Operating Systems troubleshooting Team Lead, customer engagement, Windows 10, Intune, SCCM, ITIL service deliveryExperience: 3 to 7 years Location: ChennaiJob DescriptionMust-HaveMinimum 5 mandate...


  • Thane, India Kontact Global Full time

    We are looking for a Receptionist to manage our front desk daily and perform various administrative tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also...


  • Thane, India Gautam Singhania Global school Full time

    **Responsibilities** - Greet and welcome visitors, parents, and students to the school. - Respond to inquiries and provide accurate information about the school's programs, activities, and services. - Answer incoming phone calls and transfer calls to the appropriate staff members. - Handle and distribute incoming and outgoing mail and packages. - Maintain an...


  • Thane, India Prop Solutions4U Full time

    **Job Information**: Industry **Other/Not Classified** Date Opened **07/29/2025** Job Type **Full time** City **NA** State/Province **Maharashtra** Country **India** Zip/Postal Code **400703** **Job Title**: Front Desk Executive **Reporting to**: Senior Manager - Admin **Job Location**: Arihant Aura Business Park, Turbhe, Navi...

  • Front Desk Executive

    18 hours ago


    Thane, India Unique Mixer Pvt Ltd Full time

    **FRONT DESK EXECUTIVE- THANE** **Your Role**: - To answer, screen and forward incoming phone calls professionally, and take adequate messages and pass to the appropriate individuals as and when required - Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries. - To provide general office administrative and...


  • Thane, India Trinity Empowerment Full time

    Job Title: Front Desk Receptionist Location: Hiranandani Meadows | Thane West Experience Required: 1–7years Salary: 25k to 35k About the Role: We are looking for a friendly, organized, and presentable Front Desk Receptionist to be the first point of contact for visitors and clients. The ideal candidate should have excellent communication skills, a...