Service Desk Administrator

7 days ago


Thane, India Get Set Execute Full time

**Requirement**:

- Minimum **1 - 5 years of experience** of into Service Desk Support
- **Excellent English **communication skills (8/10)
- TIS Service Desk**-L2, (mandatory)**:

- Must have handled issues independently and suggest/ implement services improvements plans
- Should be able to identify and highlight scope of automation to lead or Manager
- Must have experience into resolving hardware related issues and technical support
- Excellent Technical skills. Immediate joiner will be preferable.

**About Process**:

- As an Administrator, you should be able to do system administration, Incident / problem determination and resolution on a 24x7 basis incident Problem, Change and Configuration management, Service incidents and queries within the agreed service levels
- Perform Service Requests based on Standard Operating Procedures
- Work on scheduled tasks as part of Change Management
- During change, acts systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
- Acts as the routine contact point, receiving and handling requests for support
- Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate
- Escalates complex or unresolved incidents.
- Systematically interprets user problems and identifies solutions and possible side effects
- Uses experience to address user problems and interrogates database for potential solutions
- Managing Data and implementing changes, providing employees/Clients with guidance in handling difficult or complex problems or in resolving complaints
- Uses experience to address user problems and interrogates database for potential solutions

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)
- total work: 1 year (required)

**Language**:

- Fluent English (required)

**Speak with the employer**

+91-XXXXXXXXXX


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