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Back Office Operations Rep 02
3 weeks ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
**Job Description**:
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be flexible to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.
**What You'll Bring**:
**Knowledge, skills and abilities (KSA’s)**:
- Minimum Graduate degree in any stream
- Must have minimum 3-6 years of experience in ‘Banking operations’ or BPO or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi should be able read and comprehend consumer complaints in Hindi.
- Able to work in fast-paced energy, flexible and should be able to handle workload
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS - office
**Impact You'll Make**:
Should be comfortable with access restricted area Model which has been implemented across India GCC.
This job is assigned as On-Site Essential and requires in
- person work at an assigned TU office location as a condition of employment.
TransUnion Job Title
Rep II, Business Operations
