Back Office Operations Rep 02

7 days ago

Chennai Tamil Nadu, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**Job Description**:
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be flexible to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.

**What You'll Bring**:
**Knowledge, skills and abilities (KSA’s)**:

- Minimum Graduate degree in any stream
- Must have minimum 3-6 years of experience in ‘Banking operations’ or BPO or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi should be able read and comprehend consumer complaints in Hindi.
- Able to work in fast-paced energy, flexible and should be able to handle workload
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS - office

**Impact You'll Make**:
Should be comfortable with access restricted area Model which has been implemented across India GCC.

This job is assigned as On-Site Essential and requires in
- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II, Business Operations

  • Back Office Operations Rep I

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...

  • Back Office Operations

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues for faster...

  • Back Office Operations Rep

    2 days ago

    Chennai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The BFS back-office coordinator will be responsible for the non-customer facing actions to fulfil a client data breach event as well as coordinating and giving timely updates to all stakeholders. **What You'll Bring**: - Receives instruction from Sales or Breach IC with all relevant actions -...

  • Rep I, Chat

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I, Chat **What You'll Bring**: Rep I, Chat **Impact You'll Make**: Rep I, Chat This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Rep...

  • Rep I-7

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I, chat ops **What You'll Bring**: Rep I, chat ops **Impact You'll Make**: Rep I, chat ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job...

  • Rep I-16

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I - Chat Ops **What You'll Bring**: Rep I - Chat Ops **Impact You'll Make**: Rep I - Chat Ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion...

  • Rep I, Chat

    2 weeks ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Replacement for Andrew who got promoted to Rep II position **What You'll Bring**: Replacement for Andrew who got promoted to Rep II position **Impact You'll Make**: Replacement for Andrew who got promoted to Rep II position TransUnion Job Title Rep I, Consumer Operations Support

  • Rep I, Chat

    6 days ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Consumer Operations Support - Chat **What You'll Bring**: First Tier Chat Support (English Only) **Impact You'll Make**: Chat Operations This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a...

  • Back Office Assistant

    6 hours ago

    Chennai, Tamil Nadu, India Maruthi Office Equipment Pvt Ltd Full time

    To handle branch day to day back office operations. - To manage existing clients in an efficient manner. - Coordinate with branch employees and other departments/offices of our company. - Responsible for handling clients' queries and to provide excellent customer service. **Skills Required**: Basic knowledge of Word, Excel, PowerPoint and Outlook Ability...

  • Rep Ii

    1 week ago

    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Membership and Credentialing representatives are responsible for verifying, inputting and editing a high volume of data from multiple sources into a database, ensuring that all necessary data is being entered and maintained. **What You'll Bring**: - Maintains a consistent high level of...