Back Office Operations Rep 02

4 days ago


Chennai Tamil Nadu, India TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
**Job Description**:
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be flexible to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.

**What You'll Bring**:
**Knowledge, skills and abilities (KSA’s)**:

- Minimum Graduate degree in any stream
- Must have minimum 3-6 years of experience in ‘Banking operations’ or BPO or the BFSI industry
- Excellent communication skills (English) both verbal and written
- Good command over spoken Hindi should be able read and comprehend consumer complaints in Hindi.
- Able to work in fast-paced energy, flexible and should be able to handle workload
- Should have handled escalation/complaint desk related to banking or insurance products
- Strong Customer centric service attitude, analytical, and creative problem-solving skills are required
- Experience in Credit Bureaus would be preferred
- Strong Team player
- Good knowledge of MS - office

**Impact You'll Make**:
Should be comfortable with access restricted area Model which has been implemented across India GCC.

This job is assigned as On-Site Essential and requires in
- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II, Business Operations



  • Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...


  • Chennai, India TransUnion LLC Full time

    What We'll Bring: The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring: Will be working in consumer dispute & Email operations process...


  • Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...


  • Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...


  • Chennai, India TransUnion Full time

    Job Description TransUnion's Job Applicant Privacy Notice What We'll Bring The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute. What You'll Bring - Will...


  • Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues for faster...


  • Chennai, Tamil Nadu, India TransUnion Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring:Will be working in...

  • Rep I

    2 weeks ago


    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: REP 1 Consumer Operations Support **What You'll Bring**: REP 1 Consumer Operations Support **Impact You'll Make**: REP 1 Consumer Operations Support This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office...

  • Rep I-7

    1 week ago


    Chennai, Tamil Nadu, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I, chat ops **What You'll Bring**: Rep I, chat ops **Impact You'll Make**: Rep I, chat ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job...


  • Chennai, India TransUnion LLC Full time

    What We'll Bring: The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/rank/scores/dispute.What You'll Bring: Will be working in consumer Dispute & Email operations...