Back Office Operations Rep II
13 hours ago
What We'll Bring: The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring: Will be working in consumer dispute & Email operations process Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Ensure all emails are responded to correctly and completely within the prescribed SLA Must be able to draft responses independently as template responses are to be used selectively Identify & escalate probable escalations or sensitive issues for faster resolution Working on multiple applications and preparing credit report post analyzing complaints Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints Willing to work on Weekends / Holidays / Shift extension as per Business Requirement Willing to work in Permanent Work from Office as per Business Requirement Should be comfortable with access restricted area Model which has been implemented across India GCC. Should be flexible to make Out calling to members/Consumer on need basis. Need to maintain Quality and Accuracy scores as per the business requirements. Impact You'll Make: Minimum Graduate degree in any stream Must have minimum 5-7 years of experience in ‘Banking operations’ or BPO or the BFSI industry Excellent communication skills (English) both verbal and written Able to work in fast-paced energy, flexible and should be able to handle workload Should have handled escalation/complaint desk related to banking or insurance products Strong Customer centric service attitude, analytical, and creative problem-solving skills are required Experience in Credit Bureaus would be preferred Strong Team player Good knowledge of MS – office This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.TransUnion Job Title Rep II, Business Operations
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Back Office Operations Rep II
2 days ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring:Will be working in...
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Back Office Operations Rep II
13 hours ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll BringThe TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll BringWill be working in consumer...
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Back Office Operations
2 days ago
Chennai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Back Office Operations Rep **What You'll Bring**: Job Description - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify &...
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Back Office Operations Rep 02
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Must be able to draft responses independently as template responses are to be used selectively Identify & escalate probable escalations or sensitive issues for...
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Back Office Operations Rep
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The position will work with onshore and GCC resources that are providing client -facing support for emails, file uploadquestions and act as a point of contact for Sales, Product and IT in handling customer inquiries.What You'll Bring:Maintain an understanding of the customers' business and joint...
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Back Office Operations Rep
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 1,20,000 - ₹ 3,60,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The position will work with onshore and GCC resources that are providing client -facing support for emails, file uploadquestions and act as a point of contact for Sales, Product and IT in handling customer inquiries.What You'll Bring:Maintain an understanding of the customers' business and joint...
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Back Office Operations Rep
15 hours ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: questions and act as a point of contact for Sales, Product and IT in handling customer inquiries. **What You'll Bring**: - Maintain an understanding of the customers’ business and joint programs/processes. - Coordinate with team to resolve all issues within required timeframe and recommend...
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Quality Assurance
1 week ago
Chennai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The TransUnion CIBIL Quality Assurance (QA) Representative is responsible to assess the quality of performance of our back office representatives who perform tasks for our customers and consumers. The QA Rep position evaluates quality by assessing adherence to process, procedure, and company...
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Rep I, Business Operations
2 days ago
Chennai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a...
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Rep I
2 days ago
Chennai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: **What You'll Bring**: - M aintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a...
