Back Office Operations Rep
13 hours ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
questions and act as a point of contact for Sales, Product and IT in handling customer inquiries.
**What You'll Bring**:
- Maintain an understanding of the customers’ business and joint programs/processes.
- Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all.
policies and procedures.
- Collaborate with Implementations team to ensure compliance to all customer requirements.
- Ensure compliance to response timeframes and collaborate with stakeholders for all processes.
- Effectively manage tasks in support of multiple customers in tandem, while maintaining deadlines.
- Works with QA and Team Lead to improve individual performance based on feedback and coaching, to ensure that a high-quality work product is delivered to Sontiq customers.
- Performs other duties as assigned.
**Impact You'll Make**:
- 2+ years’ experience in client and/or customer experience role.
- Ability to analyze reports and transform into meaningful value for customer.
- Experience working in the Financial services and employee benefits industry is preferred.
- Organizational and documentation skills.
- Demonstrated computer and technical skills with proficiency in Microsoft Office Suite, particularly MS Excel.
- Strong communication skills; written, oral, and presentation skills.
- Demonstrate urgency, commitment to quality and a high level of personal accountability for all deliverables.
- Positive attitude and willingness to do whatever it takes to support team goals.
- Ability to prioritize demands and timelines through analytical and problem-solving capabilities.
- Comfortable establishing new processes, unafraid of challenging the status quo.
- Ability to prioritize effectively, multitask, and manage time appropriately.
- Must demonstrate ability to be persuasive, passionate and understanding.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion Job Title
Rep I, Customer Support Operations
-
Back Office Operations Rep II
10 hours ago
Chennai, India TransUnion LLC Full timeWhat We'll Bring: The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring: Will be working in consumer dispute & Email operations process...
-
Back Office Operations Rep II
2 days ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 6,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll Bring:Will be working in...
-
Back Office Operations Rep II
10 hours ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll BringThe TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries, requests and complaints pertaining to credit reports/scores/dispute.What You'll BringWill be working in consumer...
-
Back Office Operations Rep 02
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **Job Description**: Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute Must be able to draft responses independently as template responses are to be used selectively Identify & escalate probable escalations or sensitive issues for...
-
Back Office Operations
2 days ago
Chennai, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Back Office Operations Rep **What You'll Bring**: Job Description - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify &...
-
Rep I-5
2 days ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Rep I Chat Ops **What You'll Bring**: Rep I Chat Ops **Impact You'll Make**: Rep I Chat Ops This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job...
-
Rep I, Business Operations-1
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Maintains a consistent high level of knowledge regarding T&E products, services, and tools. - Understands and consistently demonstrates knowledge of specific T&E business processes when performing all back office operations work. - Maintains a solid understanding of...
-
Back Office Operations
6 days ago
Chennai, Tamil Nadu, India TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute - Must be able to draft responses independently as template responses are to be used selectively - Identify & escalate probable escalations or sensitive issues...
-
Back Office Operations Rep
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 9,00,000 - ₹ 12,00,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The position will work with onshore and GCC resources that are providing client -facing support for emails, file uploadquestions and act as a point of contact for Sales, Product and IT in handling customer inquiries.What You'll Bring:Maintain an understanding of the customers' business and joint...
-
Back Office Operations Rep
2 weeks ago
Chennai, Tamil Nadu, India TransUnion Full time ₹ 1,20,000 - ₹ 3,60,000 per yearTransUnion's Job Applicant Privacy NoticeWhat We'll Bring:The position will work with onshore and GCC resources that are providing client -facing support for emails, file uploadquestions and act as a point of contact for Sales, Product and IT in handling customer inquiries.What You'll Bring:Maintain an understanding of the customers' business and joint...
