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Application Support

3 weeks ago

Pune, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Science
**Travel Percentage**:
0%
**Application Support - **Functional knowledge (Derivatives, Foreign Exchange, Fixed income)** : 4 to 7 years : Pune : Early Morning Shifts**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

The role is the part of our CX team.

**What you will be Doing**
- Basic understanding of capital market areas and financial instruments like Foreign Exchange, Money Market, Fixed income and Derivatives.
- Good analytical and problem solving skills with an aptitude to learn quickly.
- Ensure timely resolution or escalation within SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress and handling customer with a professional attitude.
- Implement and support production change requests.
- Liaise with development team to get the fix for critical issues in timely manner.

**What you Bring**
- ** Should have Application Support experience and **Functional knowledge (Derivatives, Foreign Exchange, Fixed income)****:

- The position involves working in early morning shift apart from normal working hours.
- Nice to have - Python or SQL

**What we offer you**
- Attractive benefits including private medical cover, dental cover, and travel insurance
- Training across core financial, sales and FIS solutions
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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