Travel & Expense Front Officer

1 week ago

Bengaluru, India ABB Full time

**Travel & Expense Front Officer**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
You will be working as Travel & Expense Front Officer and will be reporting to Travel and Expenses Front Officer Regional Lead for AMEA Region and will be a part of GBS located in Bangalore, India. In this role, you will work in a global and regional team of Front Office Travel & Expenses experts focusing on demand management, service level escalation and service level agreement governance within Travel and Expense Management area.

**Your responsibilities**:

- Collecting business needs and connecting with T&E teams to develop the proper solution (dashboard, reporting, on-line training, policy changes)
- Handling questions related to T&E performance from the business and country management and analyze business and country data on T&E and propose improvements internally and externally
- Act as escalation point for the business, country and T&E audit team for complex escalations and help to reach agreement in escalations when business and T&E audit don’t agree
- Tracking T&E program compliance and raise non-compliance with focus on non-travel related spends discovered during audit or analytics and take care for the travel policy owners (global and local)
- Supporting in establishing Performance and KPI Measurement Systems and reporting performance challenges between business and T&E HUBs
- Keeping the business & country management informed about SLA, KPI and user satisfaction surveys. Follow up on quality measures, T&E performance figures from T&E HUBs and feedback from HUBs for business and Country

**Your background**:

- Minimum of 5 years’ experience working within the travel industry or held a similar position dealing with complex travel and expenses activities
- Knowledge on Concur T&E system
- Experience with implementing new technology tools and systems
- Fluent in English
- Basic project management skills are preferred
- Ability to interact with different levels of employees and advanced communication skills in multicultural environment

**More about us**:

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