Customer Support Executive

6 days ago

Bopal Ahmedabad Gujarat, India Impetus Consulting Associates Private Limited Full time

**About the role**:
As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving customer issues, and providing excellent customer service to our clients. You will work closely with our sales and marketing teams to ensure customer satisfaction and retention.

**Key Responsibilities**:

- Resolving customer issues and complaints in a timely and efficient manner
- Providing product and service information to customers
- Maintaining accurate customer records in our CRM system
- Collaborating with internal teams to resolve customer issues and improve customer satisfaction
- Identifying and escalating customer issues to the appropriate team member
- Maintaining a high level of professionalism and empathy when interacting with customers
- Meeting or exceeding customer service expectations and goals
- Staying up-to-date with product and service information and updates

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent work experience
- Excellent communication skills, both written and verbal
- Customer service or sales experience preferred
- Ability to work independently and as part of a team

**Salary**: ₹10,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 9449932966

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